Security Toolbar7.1 / VirusResponse 2009 Removal

Jilogethan · Nov 20, 2008

I got this security toolbar 7.1, virus response lab 2009 and virus trigger on my laptop. I have tried a bunch of removal tools to get rid of it without success. I have tried Spybot, Ad Aware from Lavasoft, Norton (on the 15 day trial) and smitfraud. Nothing can seem to get rid of this crap, this is a work laptop so if at all possible I would like to get some free software to eliminate this problem. Anybody got some advice? I know enough to be dangerous but am not a serious computer guy.

Thanks

TimW · Nov 21, 2008

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

Jilogethan · Nov 22, 2008

TimW,

After my initial post I started the Read & Run me first, it took quite a while but I think it solved all of my current problems. I am not by any means an experienced computer guy but your instructions were clear and easy to understand. I appreciate your guys time on it, and will let you know if I run into any other problems, but so far, the toolbar and popups and home page problems are solved.

My only question now is what do I do with all of the antivirus programs currently installed, Super AV, Spybot and such. I plan on using Avast as my main AV, Spyware blaster for preventative, online armor as a firewall. Also plan to consistently use smart defrag and cc cleaner. I will keep all of these up to date and be careful what I download.

Thank you

TimW · Nov 22, 2008

Without seeing the requested logs, I can not tell if all traces of the infections are gone.

As to what to keep...we advise that you keep SAS and MBAM as backup scanners...all of which I would give you after being sure you are clean in our final instructions.

Jilogethan · Nov 23, 2008

TimW,

Here are the requested logs. I appreciate all the help.

Jilogethan · Nov 23, 2008

And the last log

TimW · Nov 24, 2008

Looks good....though you have a lot of left overs from when you had Norton and AVG installed. You should do a search for those and remove them.

You can run CCleaner --> both the cleaner and the issues, being sure to make a backup when prompted.

You also should uninstall:
J2SE Runtime Environment 5.0 Update 2

Reboot and install:
Java Runtime 6

If you are not having any other malware problems, it is time to do our final steps:

We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.

If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)

Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required

"%userprofile%\Desktop\combofix" /u

Notes: The space between the combofix" and the /u, it must be there.

This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

Delete the C:\combofix folder from combofix (if it exists)

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Go to add/remove programs and uninstall HijackThis.

You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip

If you are running Vista, Windows XP or Windows ME, do the below:

Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.

Then reboot and Enable System Restore to create a new clean Restore Point.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

Click to expand...

Jilogethan · Nov 25, 2008

TimW,

I performed all requested tasks, appreciate all of your help.

Thank you,

TimW · Nov 25, 2008

You are most welcome...safe surfing.

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Security Toolbar7.1 / VirusResponse 2009 Removal

Jilogethan Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Jilogethan Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Jilogethan Private E-2

Attached Files:

SASlogs.txt

mbam-log-2008-11-21 (06-33-06).txt

log.txt

Jilogethan Private E-2

Attached Files:

MGlogs.zip

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Jilogethan Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member