Seen this on 4 computers in the last 4 days!

Discussion in 'Malware Help (A Specialist Will Reply)' started by jla122_2000, Oct 16, 2009.

  1. jla122_2000

    jla122_2000 Private E-2

    Hi guys im new to the site, i work as a tech for a small company in kentucky. In the past couple days we have received 4 different machines that run windows XP, and they will not boot up. they load the splash screen then go to a blue screen with a cursor in the middle that willnot move. keyboard is nonresponsive. They will boot to safemode only to do the same thing. Anyone have any clues. We are pretty sure its a new virus. Anyone seen anything like this or have any tips to remove?
     
    jla122_2000, Oct 16, 2009
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    If they do not boot in normal boot mode, safe boot mode, or safe boot mode with command prompt then you will have to work thru your problems in the Software Forum to make the PCs bootable before you can look for malware. That is unless you want to take the hard disk out and slave it in another PC to scan it. Or you could alternatively make a disk like below to scan them.
    Another option is to use the below procedure to restore to an older restore point which could help:

    http://support.microsoft.com/default.aspx?scid=kb;en-us;307545&sd=tech
     
    chaslang, Oct 18, 2009
    #2
  3. jla122_2000

    jla122_2000 Private E-2

    okay sounds good. Looks like we have had about 4 more computers with this issue over the weekend so ill try the fix from microsoft, and i have bart PE already so im going to try to get that to work. ill keep this post updated.
     
    jla122_2000, Oct 19, 2009
    #3
  4. jla122_2000

    jla122_2000 Private E-2

    i have tried a few things in recovery console and am still not about to get past the blank screen.
     
    jla122_2000, Oct 19, 2009
    #4
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Exactly what did you try?
     
    chaslang, Oct 19, 2009
    #5
  6. jla122_2000

    jla122_2000 Private E-2

    Replacing system,software,sam,default,security files from a previous restore point. Repairing the windows installation from the windows cd. running a scan with kaspersky by plugging it into one of our office computers right now.
     
    jla122_2000, Oct 19, 2009
    #6
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Then most likely you will be reinstalling from scratch. :(
     
    chaslang, Oct 19, 2009
    #7

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