"Send Error Report" problems...

Your problems may not be malware related. The only way to be sure is to have you run standard cleaning procedures as given below.

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis
​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
  • Bitdefender
  • Panda Scan
  • HijackThis

.

 

I repeat part of my instructions:

 

Let's download two tools we will need:

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

IMPORTANT: You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

Do the above before continuing! Okay unplug your cable now.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of msldr32.dll once and then click the kill button. After you have killed all of the msldr32.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Next double click on explorer.exe and again click once on each instance of msldr32.dll and kill it.

Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} - https://www.gamespyid.com/alaunch.cab
O16 - DPF: {74CD40EA-EF77-4BAD-808A-B5982DA73F20} - http://yax-download.yazzle.net/YazzleActiveX.cab?refid=1123
O20 - Winlogon Notify: msldr32 - C:\WINDOWS\SYSTEM32\msldr32.dll



Copy the bold text below to notepad. Save it as fixme.reg to your desktop.
Be sure the "Save as" type is set to "all files"
Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox:
Choose Tools > Delete Temp Files and click OK.

Run Killbox.exe. Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note some of the files listed below may not exist but we need to check for them anyway.
C:\Documents and Settings\Owner\My Documents\84766.exe
C:\WINDOWS\system32\msldr32.dll

If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

After reboot don't run anything else until you do the below.
Locate the below with Windows Explorer and delete them (most of them should already be gone but we need to double check)
C:\Documents and Settings\Owner\My Documents\84766.exe
C:\WINDOWS\system32\msldr32.dll


Now attach a new HJT log here in your next message and tell me how the steps went.

Also make sure you tell me how things are working now!

 

Your problem was due to the below malware file loading each time your system booted

C:\WINDOWS\SYSTEM32\msldr32.dll

It was hooked into Explorer.exe which is your Windows shell. Where you got it from.....well only you know where you surf so you would have to back track to figure out where/what you were doing before the problems began.

If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!