Serious computer problems after virus

Hi all,

I am running Windows XP home SP2 on a T5026 Emachines approximatly a 3 year old computer. I have not used the computer much in the last year since I got a newer Hp computer. Yesterday I was in the process of cleaning out the old emachine computer so that my daughter could use the computer.

I downloaded some desktop themes from my hp computer and then I transfered the files to the older emachines computer with a usb flash drive. After I extracted the theme files on the old emachines it got a virus called

Win32/Gaelicum.A

The computer would not boot up to xp. but I was able to get into safe mode. I ran the vcleaner tool and it scanned forever while it fixed all of the exe files that the virus took over. After it finished fixing files I was able to boot up into windows xp.
But now my computer is just a serious disaster. Nothing seems to work right. I immediatly tried to access the internet to use the virus tools to scan the computer........but that was a no go....the computer would not connect. I ran a scan in the help and support of windows xp on the network diagnostics and the errors were sickening to see. A long line of WMI errors and failed reports. Dr watson doesn't work anymore and neither does the System configuration utility it says it has encountered a problem and needs to close.

I am wondering if this problem can even be fixed. I cant access the internet from that computer to use the tools that I need to to update virus/spyware definitions. The only thing I can do is transfer files with a usb flash drive from one computer to the other. And to be honest I don't even know where to start fixing because there seems to be so many errors and problems.

If anyone has any thoughts, suggestions It would be much appreciated. I know my way around a computer but I am not computer tech savvy when it comes to technical issues.

Sorry for the long post,
Thanks,
Dena

 

Welcome to MajorGeeks.com!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions. You can download to a USB flash drive and move them over to the infected PC in this way to run.

Read & RUN ME FIRST Before Asking for Support

 

Hi Lev,

I hope I have done all of this correctly.
I am still working on getting updates from avg to my old computer.
And I am still working on downloading sunjava like it said to do. I am on dial-up so this is taking some time. I have dowloaded all of the programs for the scans like it said to do and I have uploaded the log files.
I am still having the issues described in my first post.

Thank you so much for helping me with this,
Dena

 

Hi TimW,
After I rebooted after this step of running avenger.exe

"You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself"

I am getting this message:

C:\WINDOWS\system32\cmd.exe
The system cannot find the file spcified.
Could not find C:\avenger\*.reg
The system cannot find the file specified.
zip warning:C:\backup.zip not found or empty
adding: avenger\backup.reg <188 bytes security> <stored0%>
---------has another box that says:
WINDOWS - NO DISK
there is no disk in the drive.Please insert a disk into drive.

That is what is on the screen after I rebooted.
I will wait for a response before I continue.

Thanks,
Dena

 

Hi TimW,

I went ahead and exited out of the message stated in my last post.
Apparently I didn't have the avenger download in the specified location.
I transfered the file to my downloads folder and then I extracted the avenger exe file to the desktop and ran it from there. You will be unhappy to know that the avenger text file did not create itself after I rebooted. The text file was empty. (sigh)

I went ahead and ran the MGtool and uploaded the log.

Thank you so much for trying to muddle through all of this
mess with me!
Dena

 

Me again.....lol

I am having problems trying to figure out how to update avg manually.
can someone direct me to a link to the definitions download file and then tell me how to manually install the definitions once I get them on my computer. I downloaded a .bin file earlier from avg that I thought was an update file.....but I can't figure out where to put it so that avg will recognize it.

Also.......TimW, You asked how my computer was running after I did the last steps.....
my computer still has some serious issues that I stated in my first post. Still can't access system configuration utilities, the dr. watson error log still not working. Both still say has encountered a problem and needs to close. Still have the WMI errors in Network dagnostic. Still can't access the internet. Has a lot of DCOM errors in the Computer managment under Event Viewer/system.
Just ran another SASpyware scan just to see if it finds anything. Didn't find anything.
I appreciate all of the help that you have givin me! You people on this board are so talented and the knowledge is amazing! I wasn't expecting any miracles in getting all of this mess cleaned up and fixed. But this board was my last hope before I beat the computer to death (the satisfaction would be wonderful) and chunked in it the dumpster! LOL! (not really but I want to)

So kudo's to all of you people on here who help others everyday!
Dena

 

Went to add and remove programs to remove the 2 programs that you listed..... and no its not a paid version.
window pops up and says something about the uninstall bins are missing please correct the problem and try again. I don't know how to correct the problem.

Computer didn't come with xp cd. And unfortunatly I don't have the recovery discs either.

Should I go ahead with the rest of your instructions?

 

no I don't.

 

Tim,

I hate to bail out on ya.....but I really feel like this computer just needs a clean install of windows (and I am sure you will agree). There are so many files on it that is corrupted. And my husband is sick of seeing me sitting at the computer night and day trying to fix it. So my husband drug it down to a computer shop this afternoon and they are going to wipe out the system and do a clean install of windows.

Thank you for all of your time and trouble Tim!
This board is awesome!
Thanks for everything,
Dena