Serious Infection

Please note that each time you add a message to your thread, you increase the length of time before getting a response. Oldest threads are worked on first, so when you add a message you goto the bottom of the queue. It is always best to post ALL info in one thread (or two to get all logs as required - but only seconds apart) and then wait.

Also since you ran other procedures after posting the logs, we will now need new logs from:
- GetRunKey
- ShowNew
- HJT

Otherwise we will waste out time fixing things that may already be fixed.

 

Boy this PC was VERY BADLY infected!

I want you give you an important heads up so that you can tell your step father to talk with his mother (does that make her your step-grandmother????) This is very important if the PC was being used for anything financial related (internet banking, purchasing online, credit card stuff etc).

 

That was a bad idea! Quite often upgrades to WinXP SP2 will fail or will get corrupted when malware is present. And this PC has a load of malware present. Hopefully it will not become an issue. Please do not do anything else unless I ask you to do it. It is best while trying to fix problems like this that no other software be installed and no other steps be performed except what we ask.

I see signs of three antivirus applications AVG, McAfee, and Symantec. However AVG seems to be the only one properly installed. The McAfee and Symantec applications appear to be broken and also improperly/incompletely uninstalled. Let's start your fixes by correcting this!

Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'. On the page that opens, scroll down to McAfee WSC Integration ... then right click the entry, select 'Properties' and press 'Stop Service'. When it shows that it is stopped, next please set the 'Start-up Type' to 'Disabled'. Press 'OK' until you get back to Windows.

Now repeat the above stop and disable for the following services:
McAfee Task Scheduler
McAfee SecurityCenter Update Manager
Windows Network Security Management Service
SymWMI Service

Next, run HJT, but instead of scanning, click on the "None of the above, just start the program" button at the bottom of the choices. At the lower right, click on the 'Config" button, and then the Misc tools' button ... select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

McDetect.exe

Now repeat the Delete NT Service steps for:
McTskshd.exe
mcupdmgr.exe
nsms
SymWSC

If you receive any error messages just ignore them and continue.

Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Can you tell me what PSDream is for?

Now goto Add/Remove Programs and uninstall the below:
Java 2 Runtime Environment, SE v1.4.0_03
Search Bar

NOW!!!! On to the heart of your malware problems! As you will see from the below, there is much to fix!


Start by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

IMPORTANT: You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

Do the above before continuing! Okay unplug your cable now.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of WLogon.dll once and then click the kill button. After you have killed all of the WLogon.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs(If you do not find the dll, just continue on):
swprodte.dll

Next double click on explorer.exe and again click once on each instance of WLogon.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
swprodte.dll

Now just exit Process Explorer.

Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.
C:\WINDOWS\TEMP\D9DF.tmp
C:\WINDOWS\sys0265000958-2.exe
C:\kybrdff_e16.exe
C:\dfndrff_e16.exe
C:\WINDOWS\Duce6.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://searchbar.findthewebsiteyouneed.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchbar.findthewebsiteyouneed.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchbar.findthewebsiteyouneed.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.findthewebsiteyouneed.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchbar.findthewebsiteyouneed.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchbar.findthewebsiteyouneed.com
R3 - URLSearchHook: DeskbarBHO - {A8B28872-3324-4CD2-8AA3-7D555C872D96} - C:\Program Files\Deskbar\deskbar.dll
O2 - BHO: DeskbarBHO - {A8B28872-3324-4CD2-8AA3-7D555C872D96} - C:\Program Files\Deskbar\deskbar.dll
O4 - HKLM\..\Run: [rdcnbcb.dll] C:\WINDOWS\System32\rundll32.exe C:\WINDOWS\System32\rdcnbcb.dll,nuvwdld
O4 - HKLM\..\Run: [xjjggfg.dll] C:\WINDOWS\System32\rundll32.exe C:\WINDOWS\System32\xjjggfg.dll,jfcjzkg
O4 - HKLM\..\Run: [ugibodbA] C:\WINDOWS\ugibodbA.exe
O4 - HKLM\..\Run: [sys0265000958-2] C:\WINDOWS\sys0265000958-2.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [ple729a5] RUNDLL32.EXE waddd9af.dll,n 004729a100000003addd9af
O4 - HKLM\..\Run: [ms0500958-2650] C:\WINDOWS\ms0500958-2650.exe
O4 - HKLM\..\Run: [ms04000958-265] C:\WINDOWS\ms04000958-265.exe
O4 - HKLM\..\Run: [ms035000958-26] C:\WINDOWS\ms035000958-26.exe
O4 - HKLM\..\Run: [mqletrm.dll] C:\WINDOWS\System32\rundll32.exe C:\WINDOWS\System32\mqletrm.dll,oykxbw
O4 - HKCU\..\Run: [stonedrv] c:\windows\system32\stonedrv.exe
O4 - HKCU\..\Run: [iprtrmgr] C:\WINDOWS\System32\iprtrmgr.exe
O4 - Startup: TA_Start.lnk = C:\WINDOWS\system32\dwdsregt.exe
O15 - Trusted Zone: http://click.getmirar.com (HKLM)
O15 - Trusted Zone: http://click.mirarsearch.com (HKLM)
O15 - Trusted Zone: http://redirect.mirarsearch.com (HKLM)
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O20 - AppInit_DLLs: dpmomspr.dll dminupnp.dll
O20 - Winlogon Notify: swprodte - C:\WINDOWS\System32\swprodte.dll
O20 - Winlogon Notify: winsys2freg - C:\Documents and Settings\All Users\Documents\Settings\winsys2f.dll (file missing)
O20 - Winlogon Notify: WLogon - C:\WINDOWS\SYSTEM32\srvc.dll

NOTE: HJT may popup an error about the AppInit_DLLs line. Ignore it and click OK to continue.

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop.
Be sure the "Save as" type is set to "all files"
Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\Documents and Settings\Pamela Compton\Start Menu\Programs\Startup\TA_Start.lnk
C:\Documents and Settings\All Users\Documents\Settings\winsys2f.dll
C:\Program Files\Common Files\Microsoft Shared\Web Folders\ibm00001.exe
C:\Program Files\Common Files\{F0346802-096B-1033-0514-031024200001}\Update.exe
C:\asdf.txt
C:\dbg.txt
C:\avuqk.exe
C:\deskbar.exe
C:\deskbar_e11.exe
C:\deskbar_e13.exe
C:\deskbar_e14.exe
C:\deskbar_e15.exe
C:\dfndrff_e14.exe
C:\dfndrff_e15.exe
C:\dfndrff_e16.exe
C:\gawpnlj.exe
C:\kybrdff_e15.exe
C:\kybrdff_e16.exe
C:\WINDOWS\Downloaded Program Files\UDC6_0001_D19M1908NetInstaller.exe
C:\WINDOWS\Duce6.exe
C:\WINDOWS\DXCecho.exe
C:\WINDOWS\ms0500958-26502006.exe
C:\WINDOWS\ms0500958-2650.exe
C:\WINDOWS\ms04000958-265.exe
C:\WINDOWS\ms035000958-26.exe
C:\WINDOWS\srvilqvsgq.exe
C:\WINDOWS\srvkyvjvhh.exe
C:\WINDOWS\srvtijjbfi.exe
C:\WINDOWS\sys0265000958-2.exe
C:\WINDOWS\ugibodbA.exe
C:\WINDOWS\uninst108.exe
C:\WINDOWS\uni_e6h.exe
C:\WINDOWS\win32098-265000952006.exe
C:\WINDOWS\win3210-2650009582006.exe
C:\WINDOWS\system32\druid.exe
C:\WINDOWS\system32\image.gif.exe
C:\WINDOWS\system32\msimnpwm.exe
C:\WINDOWS\system32\regapi.exe
C:\WINDOWS\system32\sachostm.exe
c:\windows\system32\stonedrv.exe
C:\WINDOWS\System32\iprtrmgr.exe
C:\WINDOWS\system32\dwdsregt.exe
C:\WINDOWS\system32\wnstssv.exe
C:\WINDOWS\system32\crsidif.dll
C:\WINDOWS\system32\dminupnp.dll
C:\WINDOWS\system32\dpmomspr.dll
C:\WINDOWS\system32\ejwkmjk.dll
C:\WINDOWS\system32\esddocn.dll
C:\WINDOWS\system32\inyz32.dll
C:\WINDOWS\system32\jsfmh32.dll
C:\WINDOWS\system32\lgzi32.dll
C:\WINDOWS\system32\mqletrm.dll
C:\WINDOWS\system32\msripok.dll
C:\WINDOWS\system32\nugle32.dll
C:\WINDOWS\system32\ozcd32.dll
C:\WINDOWS\system32\pkhsg32.dll
C:\WINDOWS\system32\rdcnbcb.dll
C:\WINDOWS\system32\rdpwiasn.dll
C:\WINDOWS\system32\srrmeg32.dll
C:\WINDOWS\system32\srvc.dll
C:\WINDOWS\system32\swprodte.dll
C:\WINDOWS\system32\weczvgm.dll
C:\WINDOWS\system32\waddd9af.dll
C:\WINDOWS\system32\xjjggfg.dll
C:\WINDOWS\system32\xzeg32.dll
C:\WINDOWS\system32\zbxrftn.dll
C:\WINDOWS\system32\ac7D.tmp
C:\WINDOWS\system32\aaa00000.ini
C:\WINDOWS\system32\inistone.ini
C:\WINDOWS\system32\loadinfo.ini
C:\WINDOWS\system32\80.tmp

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).
If Killbox does not reboot just reboot your PC yourself.

After reboot locate the below folders and delete it them found:
C:\Program Files\Deskbar
C:\Program Files\Common Files\misc002
C:\Program Files\Common Files\{F0346802-096B-1033-0514-031024200001}
c:\program files\mcafee.com
C:\Program Files\Common Files\Symantec Shared

Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\temp
C:\Documents and Settings\Pamela Compton\Local Settings\Temp

Now attach a new HJT log and tell me how the steps went.

Also attach a new log from ShowNew and a new log from GetRunKey.

Make sure you tell me how things are working now!

 

I really don't know exactly what PSdream is. It could be photography/photograph related based on a quick Google search. Just leave it for now and let's see how everything is working after the other fixes.

 

I did say to ignore any errors!

That's strange because they were there and still are (also although the sys.... one renamed itself).

We have some more things to get fixed. Let's continue.

Now Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now please downloadThe Avenger by Swandog46 to your Desktop.

• Double click on Avenger.zip to open the file and extract avenger.exe to your Desktop
• Copy the below quoted text (which is a script for Avenger) into your clipboard by highlighting it and pressing
  CTRL+C

• Now, run The Avenger program by double clicking its icon on your Desktop.
• Under "Script file to execute" choose "Input Script Manually".
• Now click on the Magnifying Glass icon which will open a new window titled "View/edit script"
• Paste the text copied to clipboard into this window by pressing (Ctrl+V).
• Click Done
• Now click on the Green Light to begin execution of the script
• Answer "Yes" twice when prompted.

The Avenger will automatically do the following:

• It will Restart your computer. (When the script being executed contains "Drivers to Unload",
  The Avenger will actually reboot your system two times.)
• On reboot, it will briefly open a black command window on your desktop, this is normal.
• After the reboot, it creates a log file that should open with the results of Avenger’s actions. This log
  file will be located at C:\avenger.txt
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped
  them and moved the zip archives to C:\avenger\backup.zip.

Please attach the c:\avenger.txt file to your next message.

Run HijackThis and select any of the following lines that still remain (if you don't see them just skip and continue) but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O20 - AppInit_DLLs: dpmomspr.dll dminupnp.dll
O20 - Winlogon Notify: swprodte - C:\WINDOWS\System32\swprodte.dll (file missing)


After clicking Fix, exit HJT.

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now reboot in normal mode and post a new HJT log.

Also download the current version of ShowNew and then attach new logs from ShowNew and GetRunKey.

Make sure you tell me how things are working now.