Seriously in need of help! Infected PC!

Discussion in 'Malware Help (A Specialist Will Reply)' started by Boydy0466, Jan 11, 2010.

  1. Boydy0466

    Boydy0466 Private E-2

    Hi, I really hope one of you can help! I came home from work a few days ago to find my flat-mate sitting at my PC with a very worried look on his face. He had been downloading songs via torrent (cock) and one of them must have been infected. He said it kept flashing up with software update you need to download this etc etc and for some reason he clicked yes. I am seriously pissed off!
    The PC starts up normally but when it goes to my home page there are no icons, you cannot right-click there is no task-bar, start menu even ctrl+alt+del or ctrl+shift+esc does nothing. I have tried starting in safe mode but it just comes up with a black screen with safe mode writen in each corner and the same problem as above, you cannot do anything. I have tried starting from the last known succesful log on etc via F8 but that didn't work either.
    I think if I can get my icons back etc I could maybe do a system-restore and run my anti-virus software to clear the virus but as yet I haven't been able to get onto anything.

    Thank you all in advance for your help, I really do appreciate it.

    Mike Boyd(Extremely frustrated pc user!):confused
     
    Boydy0466, Jan 11, 2010
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Try doing as much of the below READ & RUN ME FIRST (down after the quote box) as possible by using a different user account if you have another one you can try. If you cannot boot in any mode ( safe or normal mode ) and you cannot run any of the READ & RUN ME there is not much we can do for you except suggest what is in the below quote box
     
    TimW, Jan 12, 2010
    #2
  3. Boydy0466

    Boydy0466 Private E-2

    Hi, I have tried to put the hard-drive into my old pc to clean it etc, but it won't boot properly, it says NTLD is missing? Or something like that! I really think if I can just get my icons back or get ctrl+alt+del to work I could sort it but nothing seems to work!
    Thank you so much for your help!
    Boydy0466
     
    Boydy0466, Jan 16, 2010
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Are you trying to boot to that hard drive? Do you have it set as the primary drive or have you set it as a slave drive?

    To repair the boot sector you need to do the following:
    1. Insert the Windows XP bootable CD into the computer.
    2. When prompted to press any key to boot from the CD, press any key.
    3. Once in the Windows XP setup menu press the "R" key to repair Windows.
    4. Log into your Windows installation by pressing the "1" key and pressing enter.
    5. You will then be prompted for your administrator password, enter that password.
    6. Copy the below two files to the root directory of the primary hard disk. In the below example we are copying these files from the CD-ROM drive letter, which in this case is "e." This letter may be different on your computer.

    copy e:\i386\ntldr c:\
    copy e:\i386\ntdetect.com c:\

    7. Once both of these files have been successfully copied, remove the CD from the computer and reboot.
     
    TimW, Jan 17, 2010
    #4

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