Server Execution Failed Error Message On Video Playback Attempts

Discussion in 'Software' started by dadhammer, Oct 31, 2016.

  1. satrow

    satrow Major Geek Extraordinaire

    That's the file take up within the allocated clusters, it's a very internal, geeky way of looking at data, just ignore it ;)

    Concentrate on the largest sub-folders in the top 4-5 top level folders. AppData might contain a GB of old browser cache from any installed (or previously installed) browser, for instance. Multiplied by the number of individual profiles for any of those browsers, it adds up.
     
    dadhammer likes this.
  2. MaxTurner

    MaxTurner Banned

    You are 100% wrong in what you post below. Several people have advised you of that already but you aren't getting it.
    You have a lot more data than the OS and software on the C SSD drive. Just opening 'users' and you will see what they are.
    Goodness knows how you are accumulating 156 GB of program data. Maybe you have 1000s of software programs installed.
     
  3. dadhammer

    dadhammer Private First Class

    Hi Satrow, thanks.

    I understand your admonishment about 75%, but I'd like to draw attention to the lower left corner of your example which states that the 232GB drive has 180GB used, which is more than I am using.

    75% 0f 232 = 174GB (less than I am using according to Tree Size)
    I'm clearly missing some fundamentals on what the rest of that readout means with regard to windows basics.

    However, your reference to Cntrl 1 and Cntrl 2 views was very helpful.
    I am attaching the Tree Size folder here again in the (Cntr+1) Size readout for comparison. (see below)

    Additionally, while the compression idea is helpful with text files, your example recovered less than one GB, so I don't see it as significant with regard to my problem. Feel free to correct me if I am missing the point, but I think I get your meaning.

    Thank for your help.


    tree size result 11_05_16 1241pm SIZE view.JPG
     
  4. dadhammer

    dadhammer Private First Class


    I understand what you are saying here regarding SSDs and efficiency. That is why I do not save or store anything (voluntarily) on the drive but a few hundred incidental MB on the desktop for session ease. (like today with the screenshots and notepad stuff. It will all get moved to my data drive (e: ) when I wrap fro the day.

    It helps to learn the point of Tree Size, which I am seeing the value of, but I am working through your response now systematically to make sense of what 'might' be moved to the data drive.

    So far, all I see is the 157GB of programs, and according to manufacturers specs for each program regarding minimum required disk space, it is the number I expected to encounter.

    I may need to rely on you to correct faulty notions I am carrying around in my head, so please know that I am open to that.
     
  5. Eldon

    Eldon Major Geek Extraordinaire

    No. The AppData folder is 157 GB. Expand that folder so we can see what's taking up so much space.
     
    dadhammer likes this.
  6. dadhammer

    dadhammer Private First Class

    I will pursue the Adobe link to address the page file. Thank you.


    I've uploaded a newer Tree Size drive, as I hope you've be received. (#46, #48, #53)
    I also provided more of my system specs in #43, but for ease I have 24GB of RAM installed, and this is a laptop (is that the same thing a s 'notebook'?

    I am attaching an expanded screenshot of the section you are addressing here

    tree size result 11_05_16 1241pm HIMSELF detail 3_ swap and hibersys.JPG
     
  7. dadhammer

    dadhammer Private First Class


    ahhh, okay.

    wow, I see. Adobe's media cache. Damn. I wonder if that can be moved? I suspect so. Probably need Adobe support for that, I'm guessing.

    tree size result 11_05_16 1241pm HIMSELF detail 4_ appdata_adobe_media cache.JPG
     
  8. Eldon

    Eldon Major Geek Extraordinaire

    Ok.
    Now expand the Media Cache Files (155.6 GB).
     
  9. MaxTurner

    MaxTurner Banned

    Go back to Tree Size again. You aren't opening the files fully. If you don't you're essentially blind.
    Within 'app data' Media Files Cache is virtually all of it 155+gb
     
  10. dadhammer

    dadhammer Private First Class


    Just got to this, and Eldon was just addressing this as well. Details of this section are partially uploaded on reply #57.
    I am attaching the remaining details from that section for your review.

    tree size result 11_05_16 1241pm HIMSELF detail 5_  continued appdata_adobe_media cache.JPG

    tree size result 11_05_16 1241pm HIMSELF detail 6_  continued appdata_adobe_media cache.JPG

    tree size result 11_05_16 1241pm HIMSELF detail 7_  continued appdata_adobe_media cache.JPG

    tree size result 11_05_16 1241pm HIMSELF detail 8_  continued appdata_adobe_media cache.JPG
     
  11. dadhammer

    dadhammer Private First Class


    Max, you've been helpful, and I have been systematically working through everyone's suggestions. Please be patient with my ignorance.

    And so you know, before coming to this forum, I went to the manufacturers sites and calculated minimum disk requirements. The Adobe programs alone stated they need (so far, with what I have loaded) 105GB. The i57GB number looked maybe correct when considering the OS and recovery.

    This is somewhat out of my realm of expertise, so please forgive me for 'not getting it' and working through it methodically with your collective help.

    I stand corrected. Thank you.
     
    Last edited: Nov 6, 2016
  12. dadhammer

    dadhammer Private First Class

    I am attaching one screenshot of many pages.
    It appears that the Media Cache settings in the Adobe Suite need to be customized to utilize another drive.
    Looks like the encoder/transcoder is storing proxies here, and perhaps session files.

    Do you concur?
    I assume I'll need to move over to their support line for assistance from this point.

    If you see anything else in these logs beyond the Adobe Media cache problem, I thank you for your help with the matter.

    d

    tree size result 11_05_16 1241pm HIMSELF detail 9_  media cache.JPG
     
  13. MaxTurner

    MaxTurner Banned

    With Tree Size it's very straightforward - unless a user clicks on every > left facing drop down icon in every section they simply wont see anything.
    Media Cache Files don't need to be saved on the C SSD drive and in your situation with a 1TB secondary drive you have somewhere else to save them, if they are really even needed.
    https://forums.adobe.com/thread/698583
     
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  14. Eldon

    Eldon Major Geek Extraordinaire

    Your first screenshot is cut off at the top - post #60.
    The other 3 screenshots are unnecessary - we are only interested in what's in the Media Cache Files (155.6 GB) folder.

    Also, have you looked at the settings/options of your Adobe programs? There should be an option to clear the cache when exiting the program(s).

    Edit:
    MaxTurner is correct - select a different drive for the cache files.
     
    dadhammer likes this.
  15. dadhammer

    dadhammer Private First Class

    see post #57 for top portion
     
  16. Eldon

    Eldon Major Geek Extraordinaire

    Have you done this?
     
  17. dadhammer

    dadhammer Private First Class


    No sir, not yet.
    Just finished an Adobe chat session, and they advised me I was okay to delete all of that appdata.

    As a creative, I do not understand a lot of the intricacies it seems I should regarding system maintenance and general computational knowledge.

    Why is this data saved? Adobe referred me to some documents and suggested I contact a product expert tomorrow.
    They also said i could install my programs on my internal data HDD.

    They chat agent only would say that the appdata 'makes the launch process very simple.'

    I fear I'll be sacrificing performance somehow.
    If you are willing to reflect on that for me, I'd be very grateful.

    I realize that both of my issues when coming here to this forum have been resolved, and i thank you all for helping me with them. I now need to learn how to best optimize this system with this software for best results all around. Is there a place in the forums here for that?

    Anyway whatever the response, I am happy to have solved my initial problems with your help.

    Thank you all a lot.

    d
     
  18. dadhammer

    dadhammer Private First Class

    I'll run Tree Size again and post results too
     
  19. satrow

    satrow Major Geek Extraordinaire

    Notebook w/24GB + Thunderbolt, should make a reasonable portable NLE/video editing rig, nice.

    Assuming Premiere or similar, where's the scratch file and how big is it?

    ERR, what? My example(s) in #39, shows 180GB free and a lot more besides. Please show us your full TreeSize window screenshots so that we have all the info we need to make the correct calls.
     
    dadhammer likes this.
  20. Eldon

    Eldon Major Geek Extraordinaire

    The 'cache' is similar to temp files. Deleting them will not degrade performance because you have a SSD. Also, those files are used more when opening a project than working with the project.
    I suggest you clear the cache from within the Adobe programs. Work through the settings or consult the help file/user guide.

    And do run TreeSize afterwards. :)
     
  21. dadhammer

    dadhammer Private First Class

    Hello again.

    I have been talking with Adobe, and the chat representative told me that it is not possible to move the cache files.
    What do you all think about that? Advice?
     
  22. dadhammer

    dadhammer Private First Class

    Thanks for the interesting info.
    I did delete the cache
     
  23. dadhammer

    dadhammer Private First Class


    Thanks for the thumbs-up on the hardware configuration.
    Yes Premiere; Scratch drives are set to my internal 1TB HDD.
    Should they be on the thunderbolt lacie instead?


    As for the 180GB, that's my error. Thanks.

    Finally, I don't know to screenshot the whole thing, as it is much bigger than the screen real estate.
    Suggestions?
     
  24. dadhammer

    dadhammer Private First Class

    oops.
    new Tree Size results:
    tree siaze result 11_11_16 314am.JPG
     
  25. Eldon

    Eldon Major Geek Extraordinaire

    Did you do this from within Adobe Premiere?

    FWIW I use Adobe Audition. I can clear the cache from within the Settings, I can select a second drive for the cache files, and I can set the amount of space used for the cache.
     
    dadhammer likes this.
  26. satrow

    satrow Major Geek Extraordinaire

    If it's an SSD Lacie (Rugged?), I'd certainly test it as the scratch drive. The drives that have the best capabilities/throughput should do the lion's share, the internal HDD might be the slowest so it can only handle so much. Create a short test project when you have time, test any likely configurations, the benchmark results/timings should help you figure out what's best for your hardware and workflow.

    For your TreeSize screenshots, tweak the window size vertically (if it's fullscreen, click the Restore down (middle) button, top right) so that the Status bar shows in the cropped screenshot, it's an easy way to see the basic drive stats, we don't need to see more of the width, though you could make some of the columns slimmer and reduce the width of the window.
     
    dadhammer likes this.
  27. dadhammer

    dadhammer Private First Class


    It's an HDD Lacie. I don't have a clue how to benchmark, unfortunately for me -- but I'll look into it.
    I assume it's best to have the scratch files and the source media files on separate drives, but currently the test projects I've made do not utilize the Lacie at all.

    I'll try your screenshot suggestion in the morning.
    Thanks Satrow
     
  28. dadhammer

    dadhammer Private First Class

    No sir, I did it from the windows directory manually
    'll be doing a support session with Adobe either today or tomorrow, and share the info I got from the last session with the new tech-service person.

    I'm going to be using Audition a lot on an upcoming project, so that's good info either way.
    thanks Eldon
     
  29. dadhammer

    dadhammer Private First Class


    Eldon, I've learned some important things in this discussion from everyone, but thank you for telling me this.

    After speaking with all of you and with Adobe, I have learned that the media cache is by default stored in the appdata folder on the c drive, and that, while the appdata folder cannot be moved, the media cache folders are re-assignable.

    I also learned how to clean these files from within the software, and how to assign the RAM used for this and reserved for other programs. Forgot to ask about setting storage limits, but will now have a better head for it when I resume the work tomorrow, or in the near future. So thank you.
     
  30. dadhammer

    dadhammer Private First Class

    Tell me what you think about this plan:
    C: SSD 256GB Drive - for saving projects, and for the short term, the media cache
    E: HDD 1TB Data drive: media files

    External Lacie 1TB HDD via Thundebolt: Scratch files
    External HDD: back-up disk images for C: and E: drives

    in the future (based on near-term budget constraints):
    external SSD (future purchase) via Thunderbolt: media cache and scratch file
    external Lacie HDD (current hardware) via USB 3.0; back-ups and disk images

    thoughts/sugsestions?

    thanks!
     
  31. MaxTurner

    MaxTurner Banned

    Having anything but system files and software programs on the SSD is not advisable - even where there is not a separate internal data drive.
    It is not the purpose of an SSD drive, and it's as simple as that.
     
  32. dadhammer

    dadhammer Private First Class

    Understood Max, thanks for the reminder. Given my current hardware config, should the Projects be stored with the media files on the internal drive, or with the scratch files on the external drive? Any opinions there? Either/Or (as space requires)?
     
  33. MaxTurner

    MaxTurner Banned

    Either is fine. The choice is down to you and dependent on what kind of back ups you do for the internal data drive.
     
  34. satrow

    satrow Major Geek Extraordinaire

    Outrageously simplistic and just plain wrong - where do you advise storing the 'other data' with only a single SSD in the computer?
     
  35. MaxTurner

    MaxTurner Banned

    It depends on the size of the non-system, non-software data. In this case as you already know in a crystal clear way that doesn't require abuse, the OP has a 1 terabyte internal data drive and it isn't there for cosmetic reasons. Reading this thread carefully you will also know the OP's SSD drive was virtually full because of data that could have been stored elsewhere. As well as that many users prefer to keep saved data on an external drive to avoid problems with system faults. It is standard advice here and elsewhere that unless a user is making viable backups they should keep important data backed-up elsewhere. You know that already. :)
     
    Last edited: Nov 17, 2016
    dadhammer likes this.
  36. satrow

    satrow Major Geek Extraordinaire

    We already know what the hardware consists of, I'm not making specific suggestions because I'm not familiar with video editing/NLE on current hardware, similar with the current editing software, thus I make suggestions that the OP runs test benchmarks on any combinations that he feels he can setup and maintain.

    Don't assume that you know what I, or anyone else, thinks or knows.

    Don't generalise, it's a specific case where the major details are known, if you don't know, don't guess or make up stuff as you go along.
     
    dadhammer likes this.
  37. dadhammer

    dadhammer Private First Class

    I'd like to reiterate that I appreciate the help provided here by everyone involved.
    Max, you do seem terse, and I'm simply trying to learn all that I can from this experience. I don't think satrow was abusive in his comment.

    When you say "It is not the purpose of an SSD drive, and it's as simple as that", I just feel stupid, because frankly I don't know what you know, and the statement doesn't help me to get any closer to understanding "the purpose of an SSD" in any specific sense beyond rapid access to data. And although I do understand the essence of the opinion you expressed, I'm glad satrow jumped in on this. I don't doubt you understand this set of concerns much more fully than I do. Thank you for advising me in any way that you are willing to try and help.

    However, I'd also wanted to ask for more clarity in response to your comments, yet have been reluctant based on my perception that you find me annoying. Not sure why that is, other than the fact that I am not as fluid in thought nor as well-trained as you'd like me to be.

    Satrow, your point about perceiving generalizations in part of Max's response is comforting, because I saw that too in the "It is not the purpose of an SSD drive" utterance. It's true that the "even where there is not a separate internal data drive" clause doesn't pertain to my system as Max defended, but it doesn't make sense in it's own right either, as far as I'm concerned. If it were the only drive, it seems to me that it would HAVE to accommodate everything by necessity. I just chose to ignore it because Max has proven to be terse when addressing me ('your just not getting it', it's 'simple' etc). I think I 'get' the subtext of these comments. So thank you. I've felt kinda stupid here a few times now in the face of Max's responses. I am certainly ignorant of obvious basics that you all seem to understand.

    I remain grateful for your collective help, and thank each of you (Max, Satrow, Eldon) for taking your time to help me -- once again.

    Anyway, I am now interested in optimizing my edit experience and it seemed to me that it might be okay to continue to ask your opinions about it here. Eldon indicated he had experience with this tool set, so I went for it.

    Max, I want to remind you that I've confessed a certain amount of ignorance here, but I am trying to learn.

    back to the work:
    I don't have a backup plan, per se. I'm struggling to determine best practices for a dual drive system in that regard. I do have Acronis 2014 for that purpose, but I'm not really sure how best to manage the drives, and I've never been through the process of being a system admin before. I've never done a lot of this stuff, frankly. I've never used Acronis either, bt it was recommended to me so I bought it after doing a little research into the reviews. I've been a pampered creative in a high-end post-production environment where we had knowledgeable professionals who would do all of this kind of work. Now I'm on my own as an Indie for the time being.

    If you have any further advice I'd be interested to hear it as you see fit.

    I am still interested to know how I might best optimize this edit system without spending more money right now, and would be grateful for advice from any of you about the adobe configuration, and/or about efficient back-up schemes based on this hardware config.

    I have a few USB 3.0 ports on board and a USB hub, and access to more external hard drives of various capacities.
     
    Last edited: Nov 17, 2016
    satrow likes this.
  38. Eldon

    Eldon Major Geek Extraordinaire

    You are on the right track. :)
    The size of the stotage limits is your choice and also depends on how much drive space you have available - more is better if you use the software on a regular basis.
    It looks good.
    I suggest you save the projects on the same drive (E: HDD 1TB Data drive: media files) as the media files. A project file is just a list/reference to the actual files used for the project.
     
    dadhammer likes this.
  39. dadhammer

    dadhammer Private First Class

    Thank you, Eldon.
     
  40. dadhammer

    dadhammer Private First Class

    Hi Max, would you mind helping me understand better the distinction you are making when you write 'viable back-ups'? I definitely need to implement a back-up scheme for the configuration I've arrived at with all of your collective input and help with this thread. Thanks.


    Also, upon re-reading I see I hadn't yet internalized something you'd imparted in your reply #40.
    I am a bit slow to internalize new info sometimes, particularly under deadline stress. I do appreciate your help and patience.
     
  41. MaxTurner

    MaxTurner Banned

    I personally use Acronis True Image (I don't use the 'cloud' version) and the saved back ups on an external USB drive. As long as I keep that external drive safe (I use a fireproof lock box) I know I will always have that data safe.
    Other similar programs like Aoemi
    are popular among users here too.
    These programs above are good for saving the OS itself - as well as data - in case of a reinstall.
    But if you just want to save raw data - videos, pics, documents - then you can simply copy them to DVD-RWs or a USB pen drive.
     
    dadhammer likes this.
  42. dadhammer

    dadhammer Private First Class

    I had Acronis recommended to me and purchased it, but I must not be using it properly. On two occasions when I have tried to use it in an emergency, it returned a message saying the process had failed. In facet, I tried to do that in this case before I did the clean install. Now I regret not mentioning here.

    I guess I thought you were making some technical distinction when using the term 'viable backup' as opposed to 'backed up elsewhere'.

    Anyway, I now have my project split between two drives: source/project data & scratch/temp data. For back-ups I assume it's okay to put both copies on the same storage drive?
    Thanks.
     

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