services.exe (Trojan.Agent)...

Could you please also attach the last requested log? C:\Mglogs.zip into your next reply, so that I can give you a complete fix.

 

Yes it should be. If you cannot locate it or it does not exist then I need you to rerun C:\MGTools.exe and see if we can generate a log. If you have difficulties running it, try renaming it to 123.com, try safe mode if normal mode is not possible for the running of it.

 

You have a Master Boot Record (MBR) infection as shown by the below to files seen running in your process list:

Please complete the below in normal mode.

We need to see the below log before creating a fix.

• Download bootkit_remover.rar
• Click the underlined DOWNLOAD text to download the file and save it to your Desktop.
• You then need to extract the remover.exe file from the RAR using a program capable of extracing RAR compressed files. If you don't have an extraction program, you can use 7-Zip
• After extracing remover.exe to your Desktop, double click the remover.exe file to run the program.
• Attach or post inline here, the output from remover.exe

 

Thus for example with remover.exe on the Desktop and assuming the physicaldrive0

• Click Start, Run and copy and paste the below into the Run box and click OK.

• Now reboot your PC and after reboot continue with the below instructions.
• Run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

MGTools wasn't run properly.

Attach logs showing this, from mbam and let me know where avast is finding threats.

Please run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Now - please do the following:

• Click Start, Run then copy and paste the below into the Run box and click OK.

• Now reboot your PC and after reboot continue with the below instructions.
• Disable System Restore on all drives.
• Look for the below folder and if if it sill exists, delete it.
• o C:\System Volume Information\Microsoft
• Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now.

 

Then try just double clicking C:\MGTools.exe and see if that generates an updated log.

 

Those logs are very incomplete

Let me have you do this whilst I consult with colleagues.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only and save a log file)

Attach this log into your next reply.

Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple is merely informational.

cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
ShowNew <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.
GetRunKey <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.

Attach logs.

 

Now download The Avenger by Swandog469, and save it to your Desktop.

* Extract+ avenger.exe from the Zip file and save it to your desktop

Now boot into safe mode.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Now - please do the following:

• Click Start, Run then copy and paste the below into the Run box and click OK.

"%userprofile%\Desktop\remover.exe" fix \\.\PhysicalDrive0
Now reboot your PC and after reboot continue with the below instructions.
Disable System Restore on all drives.
Look for the below folder and if if it sill exists, delete it.

• C:\System Volume Information\Microsoft

If it does:
Boot back into normal mode, disabling your AV software and:
* Run avenger.exe by double-clicking on it.
* -Do not change any check box options!!
* Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

* Now click the Execute button.
* Click Yes to the prompt to confirm you want to execute.
* Click Yes to the Reboot now? question that will appear when Avenger finishes running.
* Your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\Avenger.txt
* C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Avast is freeware. Once we are sure you are clean, we will link you to a thread on how to protect yourself from malware.

In the meantime, you did not allow MGTools to run to completion. Please:
Run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\MGlogs.zip

 

Please run the C:\MGTools\analyse.exe and attach the HJT log. I just want to make sure that the bad files/folder are gone and that you are now clean.

 

Good, that is no longer showing the infection. Are you still having any malware issues?

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
   
   
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
10. After doing the above, you should work thru the below link:
    
    • How to Protect yourself from malware!