Settings Cleaned Out??

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis​

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Please rename HijackThis.exe as requested in step 7 of the READ ME and then attach a new log.

You need to goto Add/Remove programs and uninstal My Web Search (Smiley Central) as indicated in step 0 of the READ ME.

Did you install BitDefender 10 while doing the READ ME? You seem to already have Panda Antivirus installed. You were not suppose to install and run BitDefenders Antivirus package. You were only suppose to run the online scanner.

Does the below file exist? If so, delete it. In fact, delete the whole c:\pass folder if found.
C:\pass\intcodec-v6.392.exe

You did not run GetRunKey properly! The log is out of order almost like you manually created it? However since it took you so long to do these steps, you do not have the correct versions of GetRunKey or ShowNew. You need to download the new versions and use them to get new logs and attach them.

You should not need to edit anything when running GetRunKey (or ShowNew). When it finishes running, just close the window that opens and then upload the c:\runkeys.txt (or c:\newfile.txt) log that is created.


Do you use FireFox? If so, you are way out of date and that is a security risk.