Several blue screens and other weirdness

Discussion in 'Malware Help (A Specialist Will Reply)' started by mathetos, Jun 25, 2013.

  1. mathetos

    mathetos Private E-2

    I know there are tons of non-virus and non-malware reasons why my Windows 7 Toshiba laptop might be throwing blue screens of death all of a sudden, but I ran all the tools you suggested and saw several warning messages that made me think I should post the logs here and see if you all can help me clean up this mess.

    Please review and let me know what steps to take next. This is truly an amazing service you provide. Thank you!

    This is a 4 year old Toshiba laptop, running Windows 7. Most common apps are Chrome, Photoshop, InDesign, MS Publisher, FileZilla, NotePad++
     

    Attached Files:

    Last edited: Jun 25, 2013
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Before we continue, you need to use MSCONFIG to put the machine into normal start up mode.


    Uninstall Premiumplay Codec-C!


    Please re run Hitman and have it delete Malware remnants and Potential Unwanted Programs.

    Delete these folders:

    • C:\Users\Matt\AppData\Local\KangoBoxSA
    • C:\Program Files (x86)\Common Files\Spigot


    If you did not deliberately set this proxy yourself then please include it in our list of HJT fixables further below:

    • R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>;127.0.0.1:9421


    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    • R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>;127.0.0.1:9421;
    • O2 - BHO: (no name) - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - (no file)
    • O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    • O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - (no file)
    After clicking Fix exit HJT.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  3. mathetos

    mathetos Private E-2

    Thanks for the detailed instructions. Attached are the MGlogs.zip. Let me know if I'm clean. Things seem to be running fairly smoothly now.
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    That's looking better. :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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