Severe frag & memory usage

Discussion in 'Malware Help (A Specialist Will Reply)' started by msidea, Apr 11, 2009.

  1. msidea

    msidea Private First Class

    Hi,

    I'm cleaning a friend's computer. He has gone into porn web sites on his computer & probably has pirated software on his computer that other people have installed, so his computer is no doubt ripe for every infection.

    Problem he's having: I went thru all the steps in Read & Run Me first. I've also tried to defrag with Smart Defrag & Auslogics. There is still a 75% to 80% fragmentation. Furthermore, his memory usage is about 31 GB out of 37 GB total. I've looked to see what's taking up so much space, and I can't find it. There are no docs and maybe 20 pics. He does not have that many programs and I've deleted what he no longer uses or what's easily replaceable like Adobe Reader.

    I'm attaching the MG.zip file for your review. While I ran every other program you indicated, I find no logs for them. I don't know if that's due to some malware interference or my error. Please let me know what you would like me to do with this.

    I continue running scans to see what I can find. Rootkit Revealer showed some entries so I'm running Kapersky. I was thinking of then rebooting into safe mode an rerunning all the scans I've done prior.

    Thanks for your service to the computer community. You guys are awesome!
     

    Attached Files:

  2. Corporal Punishment

    Corporal Punishment Head of Software Shenanigans Staff Member

    Yeah - reboot in safe mode and rerun all the scans. The info needed is not in the zip.

    did combo fix run?

    May want to look at this too:

    Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.
    • Scroll down to “Non-plug and Play Drivers” and click the plus icon to open those drivers.
    • Then search forTDSSserv.sys
    • Let me know if you find this or not.
    • If you do find it, right click on it, and select Disable. Do not try to uninstall it.
    • Also if TDSSserv.sys is found and you disable it, then reboot.
    After reboot continue on with the below cleaning instructions

    ---

    Proolly should get a decent back up program too, so you can back up his pormn and blackmail him with it later.
     

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