I'm helping fix a computer, that had Shop at Home and a few other toolbars. The user did do one very smart thing, there was a fake Microsoft Security Essentials browser window that she didn't click on, which also popped up fake confirmation windows after trying to stop the program in Task Manager too, but I think that just averted further infections. (I guess this maybe coincidence or maybe not, but the actual antivirus installed really is Security Essentials... the fake warnings had IE logos in the taskbar, and the legit Security Essentials logs confirmed that the messages were not real). In addition, I'll mention one ther thing that bothers me: IPCONFIG/FlushDNS returns "could not flush teh DNS Resolver case: Function failed during execution". Earlier, (not doing it any more), ipconfig/all showed a few errors while running too. My MGTools scan is acting up, but in a different way from the description: It mostly appears to be completing, but isn't liking creating the zip file. I also encountered an error related to process.dll. What I'm doing here, in the hopes it provides what is needed, is a manually created zip file of the contents of the c:/MGTOOLS folder. Thanks in advance!