Should I just Reinstall Vista?

Have you tried running steps in safe mode? have you tried renaming the set up files for SAS? What happens with Malware Bytes Anti-Malware?

Yes it needs to be on the root folder of the drive where you have installed Windows (Typically this would be C:\ )

If you installed HJT correctly then there will be an option to backup the changes that you made. We will sort that out soon.

Not yet - let's see what happens after you rename SAS and MBAM (if you couldn't get that to run either) and also we will try renaming MGTools.exe to 123.com.

Were you able to run RootRepeal or not?

Do try running steps in safe mode too and let me know what happens.

 

The logs created from running MGTools should be at: C:\mglogs.zip.

If there are several accounts on this family machine then it would be a wise idea to run the scans on each account. Attach the appropriately named logs here.


I shall take a look thru the logs you have provided me with and again, will get back to you ASAP. Thanks for your patience.

IMPORTANT: on reviewing your MBAM log I see that it found alot! But that you took no action, you need to rescan with MBAM and let it fix what it finds this time round.

Kes13!

 

Let's do this:

1. Do actually use the iWin Games? If not, I suggest removing them. It may not show in Add/Remove programs so please uninstall it if you don't bother with it.

2. Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

DirLook::
c:\windows\system32\Service

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

3. Now we need to replace some missing files, to do this please refer to the below:

Running SFC Scannow


4. Go to this link Using MGTools and download the new version of MGtools.exe using the black bold print link in the first sentence. Overwrite your previous MGtools.exe file with this one.

5. Run the new MGTools.exe and report any errors you may receive. Attach the log it generates C:\mglogs.zip and also the log from running Combofix.

 

Re: New results

You didnt answer my question in step 1 regarding iwin games.

Did you complete step 3 which was to run scannow?

we will discuss this further soon.

 

I believe it's time we now had you restore what you "fixed" with HJT.

1. Run the original HiJackThis from the original location and restore what ever you removed. To do this please see the below:

• Once HJT is opened up, under "other stuff" section click on CONFIG.
• Next hit the "Back up's" tab.
• Place a checkmark next to the items you fixed.
• Then choose to "restore"

2. Now tell me if you deleted any files on your own? Files you may have suspected were baddies? If so can you recall what they were and let me know if you do remember.


3. In msg # 8 you said the below:

Are you referring to a command prompt window? When you say 'admin profile', did you really mean the Administrator account? Or did you mean some other user account and if so specifically which account has the problem? Also are the logs being posted for the account with the problem? Could they be related to the Windows Parental Controls (WpcUmi.exe) software that is running?

Now please do the below:

4. Run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

5. Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now.

Thanks
Kes13!

 

1. Please put this machine into normal start up mode before we continue, by using MSCONFIG.

2. Please go to Add/Remove Programs and uninstall the following older version of Java:

• Java(TM) 6 Update 13

3. Why are you using this machine without being protected by any anti-virus?!

4. Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

Not a wise idea to place any site into your TZ. So fix optionally.

After clicking Fix exit HJT.

5. Now we need to use ComboFix.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Driver::
AVG Free8 E-mail Scanner
AVG Free8 WatchDog

File::
C:\Windows\system32\CF18658.exe
C:\Windows\system32\CF29953.exe
C:\Windows\system32\avgrsstx.dll

Folder::
C:\PROGRA~1\AVG
C:\Users\owner\AppData\Roaming\AVG8
C:\ProgramData\Viewpoint
C:\\Program Files\AVG\AVG8

Registry::
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"combofix"=-
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"combofix"=-
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG7Uninstall]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG7Uninstall\Directories]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

6. Now reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6

7. Run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Combofix.

8. Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

1. FYI: if things seem a little slow:

2. As for the installation of avg that is incomplete (I do see services running from it) you would be best off working it out in the software forum but I can suggest you use their removal tool:

Try running the AVG Removal Tool: AVG Remover(32bit) Read the info here http://www.avg.com/download-tools and make sure you reboot after running it.

3. You are running ComboFix from the wrong location:

It should not be inside a folder, its executable should be sat directly on your desktop! Please move it to the desktop now before we move on.


4. Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

File::
c:\users\owner\AppData\Local\temp\EAD3A41.exe 
c:\users\owner\AppData\Local\temp\EAD3A41.exe ?
C:\Users\owner\AppData\Local\temp\EAD890C.exe
C:\Users\owner\AppData\Local\temp\EAD890C.tmp

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

5. Now go to this link Using MGTools and download the new version of MGtools.exe using the black bold print link in the first sentence. Overwrite your previous MGtools.exe file with this one.

6. Run the new MGTools.exe and afterwards please attach the C:\mglogs.zip file that it generates into your next reply as well as the C:\combofix.txt from running ComboFix.

7. Let me know how things are running now.

 

Did you knowingly install the Ask Toolbar? If not then please go to add/remove programs and uninstall it. Let me know.

Thanks
Kes13!

 

Re: ask toolbar - did you knowingly install it and want it on your machine?

 

Then please uninstall the ask Toolbar.

Your last combofix log was incomplete. I will need you to rerun my last script in post #18 step #4. Ensure please that before doing so Combofix is indeed on the desktop in it's proper location.

Yes you should reinstall your utorrent if necessary.

Then run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Combofix.

Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Glad to hear it. Now just the below to do and we can wrap up.

Navigate to the following bold directory and delete it.

• c:\programdata\avg8

Now please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT.

Important:
Install yourself some antivirus from the "How to protect yourself from malware" link. I know you think it's 'shady' but you really ought to secure your machine with that layer of protection, otherwise, you may be back here in a week with a fresh set of problems.

Now follow the below instructions:

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Re: Ok Everything is cleaned out.

I have used avast! for a while and am satisfied with it.

Didn't the avg removal tool help that I posted here in my step # 2?

The following folder is all I see left of avg:

c:\programdata\avg8

You're very welcome. Safe surfing

 

Your logs are clean.

But this is a problem, especially when running Vista. You need a memory upgrade!

You will need to work out any other issues you have in the hardware or software forums.

 

Re: cleaning up XP laptop

You should have started a fresh thread. Continuing here will make things awkward and confusing. Please follow the instructions in the R&R very carefeully. I am going to lock this thread now and you can begin a new thread in malware removal.