slow computer maybe virus.

Discussion in 'Malware Help (A Specialist Will Reply)' started by battleground, Aug 21, 2010.

  1. battleground

    battleground Private E-2

    Did all the scans. 0 viruses found. Problem is that my computer seems to run very slow. My internet disconnects a lot so I'm not sure if it's a virus or maybe something else like ad ware or something.

    I have a 64 bit system so I only have the 3 scans.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi there and welcome. I am currently reviewing your logs and will get back to you with a set of instructions in the next post I make to you.
     
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Please explain what operations are slow! For example answer the below:

    • Is boot up slow?
    • Is shutdown slow?
    • Is browsing/surfing slow?
    • Is downloading slow?
    • Is running any application?
    • Is it also slow in safe boot mode?
    • Also are any process showing in Task Manager to be using a lot of CPU time?
    • Anything else slow?

    I don't know why your internet connection is acting up, but I am not seeing any malware, so any remaining issues you have will have to be resolved in other more appropriate forums such as software or networking.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  4. battleground

    battleground Private E-2

    Start up is very slow sometimes my computer will freeze for long periods (10 minutes or longer) if I click and it's not done setting up. I also have took dell dock and the side bar out of the start up services since I thought that was slowing my start up more, but even then it's still very slow.

    For my task manger when I bring it up I took a quick picture or screenie of it and it always has explorer.exe running using 20 percent cpu. But as quickly as I bring it up the cpu usage for explorer.exe drops to 0. Is it suppose to only show usage when you bring up your task manager?

    Also java.exe*32 uses 22-30 percent usage when I play this game called runescape. Not sure if this is normal considering I've seen the cpu usage for it at 11 percent at times but these times do not last longer then a period of 5minutes.

    I also got multiples of some items such as iexplore.exe*32, beepapp.exe, taskeng.exe, is that normal to have multiples of these items in your task manager or no?. None are using large amounts if any cpu usage at all from what I can see but it's weird to see multiples of these processes, or is to me, I'm not a computer expert by any means so if this is normal then ok.

    And my internet runs slow because it's dial up, but it disconnects more then it used to as of late. Sometimes up to 7 times in a single day compared to 2-3 times a day before. So maybe I assumed something was disconnecting my internet.

    Thank you for your help so far and for any further suggestions or information you can give me.
     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You're most welcome. Do hit up the software forum for further advice explaining what you just told me. :) Good luck.
     

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