Slow computer, unusual errors.

Discussion in 'Malware Help (A Specialist Will Reply)' started by MAB24, Sep 7, 2009.

  1. MAB24

    MAB24 Private E-2

    My computer has been running slow in general lately, not unusable but still annoying. I normally use Avast! and Ad-aware to take care of most of my problems. My first inclination that something was wrong was when the ventrilo server that I am an admin of seemed to crash repeatedly. When I logged in the guest message read something to the effect of 'Error, click to download virus. C:commandinfostealer' I tried to do some research on this to no avail but i managed to download another program to assist me in finding anything out. Spy Doctor. I am not sure how legit this free scan was but it mentioned that I had other spyware/malware causing me some problems. The one that concerned me was backdoor.agent.ark. i have ran all of the programs you recommended and I am honestly not sure if it was removed or even found out all. I was just wanting to see if you guys could clear any of this up for me.

    Thank you in advance
     

    Attached Files:

  2. MAB24

    MAB24 Private E-2

    *last attachment*
     

    Attached Files:

  3. MAB24

    MAB24 Private E-2

    here is the message ventrilo gives me as a message of the day when I log in.

    Internal Database Error: Click to initiate virus download. C:commandinfostealer

    Data Recieved: Pwnafone; Utenlok; Johadys; Holyfreak, Constupro; uders; omgdots......

    Processing Complete. Have A Nice Day!

    i logged in as admin and changed it but shortly after it changed back. dunno if that helps.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You have two Av Programs installed:
    ewido security suite
    avast! Antivirus

    Uninstall one! Also use add/remove programs to uninstall your old Java:
    J2SE Runtime Environment 5.0 Update 10"
    J2SE Runtime Environment 5.0 Update 11
    Java(TM) 6 Update 2"
    "DisplayName"="Java(TM) 6 Update 3"
    Java(TM) 6 Update 5"
    Java(TM) 6 Update 7"
    Java(TM) SE Runtime Environment 6 Update 1

    Please make sure msconfig is set to normal startup.

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    KILLALL::
    
    File::
    C:\Program Files\BSONYPVU1o.exe 
    
    Folder::
    c:\program files\Common Files\ParetoLogic
    c:\documents and settings\All Users\Application Data\ParetoLogic
    c:\documents and settings\All Users\Application Data\Viewpoint
    
    Registry::
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7E853D72-626A-48EC-A868-BA8D5E23E045}]
    
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\BSONYPVU1o]
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the prvevious file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\ComboFix.txt
    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  5. MAB24

    MAB24 Private E-2

    Things are running a little smoother it seems. I really appreciate all of the hekp.

    Thank you

    Andrew
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    We have one file to replace.

    Now download and save this XPsp3bu.exe to your C:\ root folder. You must do this properly. Now run the XPsp2bu.exe program by double clicking on it. You may or may not notice a quick flash of a black window. This is normal. The program runs quickly and just extracts some files we need.

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    KILLALL::
    
    FCopy::
    C:\MGtools\temp\beep.sysmg | C:\WINDOWS\system32\dllcache\beep.sys
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the prvevious file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now download the latest version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one. Run the exe.

    Then attach the below logs:

    * C:\ComboFix.txt
    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  7. MAB24

    MAB24 Private E-2

    Here are the new logs.
     

    Attached Files:

  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Looks good. If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore ato create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     

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