Slow Computer

Hi and welcome. I am currently reviewing your logs and will get back to you with a set of instructions as soon as possible. Thankyou for your patiennce during this time, the forums have been very busy.

 

Find the following bold file and delete it:

C:\Documents and Settings\Carol\My Documents\ShopAtHome_Toolbar.exe

Also delete all files in the below bold folder except ones from the current date (Windows will not let you delete the files from the current day).

• C:\Documents and Settings\Carol\Local Settings\TEMP

You need to either uninstall McAfee or the software you installed from Verizon. Running two anti-virus causes much inner conflict as they both fight for control over system files. This will also contribute towards slowing down your system, other factors include the fact you run Spyware Doctor, this will also serve to slow you down but most of all, it looks like you need a memory upgrade:

If you need further help regarding any of this then please do post in hardware (for memory) or software forum for working out speeding up your PC tips.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!