Slow Loading/Closing of Apps (1)

Discussion in 'Malware Help (A Specialist Will Reply)' started by Annie05, Aug 10, 2010.

  1. Annie05

    Annie05 Private E-2

    PC is recently very slow. Worst in morning. All apps affected. Attach logs as requested

    Anne
     

    Attached Files:

  2. Annie05

    Annie05 Private E-2

    Additional log, Anne
     

    Attached Files:

  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    What do you know of this file? Does it relate to PageBreeze?

    C:\WINDOWS\.prj

    Ad-Aware SE Personal <--- uninstall this, outdated and ineffective.

    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:
    Code:
    KILLALL::
    
    Folder::
    c:\documents and settings\All Users\Application Data\Viewpoint    
    c:\program files\Celebrity Toolbar
    
    Registry::
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7E853D72-626A-48EC-A868-BA8D5E23E045}]
    
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe

      http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif

    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

    And is the PC still sluggish?

    Address these questions:

    Please explain what operations are slow! For example answer the below:

    • Is boot up slow?
    • Is shutdown slow?
    • Is browsing/surfing slow?
    • Is downloading slow?
    • Is running any application?
    • Is it also slow in safe boot mode?
    • Also are any process showing in Task Manager to be using a lot of CPU time?
    • Anything else slow?
     
  4. Annie05

    Annie05 Private E-2

     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Please don't capitalise your responses, it makes it extremely hard to read. :)

    Attach the requested log.
     
  6. Annie05

    Annie05 Private E-2

    Attached last time but here are logs again!

    Anne
     

    Attached Files:

  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    We always request you to attach FRESH/NEW logs after a fix has been run so that it will reflect what has been done! Attaching old logs would not show me anything ;)

    I am sorry, but you are not having malware problems. Feel free to hit up the software forum for further advice on the "slowness" :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  8. Annie05

    Annie05 Private E-2

    Think will live a while with it now. Grateful thanks. Anne
     
  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You're welcome. Safe surfing.
     

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