Slow PC

A slow computer is not always due to malware:
Please explain what operations are slow! For example answer the below:
* Is boot up slow?
* Is shutdown slow?
* Is browsing/surfing slow?
* Is downloading slow?
* Is running any application?
* Is it also slow in safe boot mode?
* Also are any process showing in Task Manager to be using a lot of CPU time?
* Anything else slow?

 

If you suspect malware then you must follow these procedures.

READ & RUN ME FIRST. Malware Removal Guide

 

I am not finding any malware, but let's do this:

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• 
  [RUN][SUSP PATH] HKCU\[...]\Run : ChromeFrameHelper ("C:\Documents and Settings\Admin\Local Settings\Application Data\Google\Chrome\Application\24.0.1312.45\chrome_frame_helper.exe" --startup) -> FOUND
  [RUN][SUSP PATH] HKUS\S-1-5-21-299502267-1220945662-725345543-1003[...]\Run : ChromeFrameHelper ("C:\Documents and Settings\Admin\Local Settings\Application Data\Google\Chrome\Application\24.0.1312.45\chrome_frame_helper.exe" --startup) -> FOUND

Place a checkmark each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)

Reboot.

Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now tell me how things are running.

 

Did that help?

 

Let me know.

 

Let's try this:

Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Attach both of these logs into your next reply.

 

I am not finding any malware in those logs. Again, I can only suggest that you post in the software forum for additional assistance.

Since you are not having any malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
7. After doing the above, you should work thru the below link
   • How to Protect yourself from malware!

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0