slow xp laptop needs cleaning

Discussion in 'Malware Help (A Specialist Will Reply)' started by Puntif, Aug 29, 2013.

  1. Puntif

    Puntif Private E-2

    I've been using this old laptop while waiting to get my new one. It's been used by a couple of different people over the years. Yeah it doesn't have much memory but it seems slower than it ought to be when just doing stuff like facebook .... and doing a lot of disk accessing. It's been slow ever since I started using it several weeks ago. I figured I should look for keyloggers or whatever that might be slowing it down and I came across this forum. I ran the malware procedure - see the attached logs. What should I do to clean things up?

    Also I've been getting a popup message frequently: Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.
     

    Attached Files:

    Puntif, Aug 29, 2013
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Your problems are not malware.

    But this is exactly your problem. You do not even have 1/3 of the amount of memory I would recommend to efficiently/effectively run Windows XP SP3 and the other applications you are running and thus it has to keep on swapping to disk. You need to upgrade the memory or you need to stop loading all the junk you don't need to load at start and you will have to uninstall AVG 2013 since you cannot run a modern antivirus program like this with so little memory. Especially since this is an old slow CPU too.

    While not a topic for this forum, I will give you the below things to do.
    • Uninstall AVG2013 immediately
    • Also uninstall the left over junk from Symantec/Norton that is stilll installed and running
      • LiveUpdate 2.6 (Symantec Corporation)
      • Norton WMI Update
    • Then run this >> Norton Removal Tool 20.0.0.21
    • Uninstall the below junkware
      • CursorMania Firefox Toolbar
      • CursorMania Internet Explorer Toolbar
    • Stop allowing all the below to load at startup. You don't need them.
    O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre7\bin\jusched.exe
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [ShutterflyStudio] C:\Documents and Settings\Marie Hanna\Desktop\Studio\BIN\SFlyStudio.exe /trayonly
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /minimized /regrun
    O4 - HKUS\S-1-5-18\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\Run: [Symantec NetDriver Warning] C:\PROGRA~1\SYMNET~1\SNDWarn.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'Default user')
    O4 - Global Startup: Event Planner Reminders Tray Icon.lnk = C:\Sierra\Planner\PLNRnote.exe
     
    chaslang, Aug 30, 2013
    #2

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