Sluggish laptop

Discussion in 'Malware Help (A Specialist Will Reply)' started by scooter65, Nov 1, 2006.

  1. scooter65

    scooter65 Private E-2

    I am having a problem with the cpu usage on my laptop. Something is causing the cpu to be overused with nothing running. A simple mouse move can cause it to spike from 5% up to 90+%. Also I have AdawareSE installed and the last two times I ran it the definitions were 19 and 25 days old when I had just updated it 3 days before. The only scan that found anything was the Panda Activescan. All log files are attached for your viewing pleasure.
     

    Attached Files:

  2. scooter65

    scooter65 Private E-2

    Here are the rest of the log files
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    While you do have at least one problem (know as WareOut) I'm not sure if it is the reason behind your PC being slow. That could well be due to McAfee bringing your PC to its knees. We will see!

    Is your copy of Ewido a paid or free trial version?


    You need to Uninstall the below software:
    J2SE Runtime Environment 5.0 Update 2
    J2SE Runtime Environment 5.0 Update 6
    Viewpoint Media Player

    Now install the current version of Sun Java from: Sun Java Runtime Environment

    Based on your GetRunKey log, it appears that you did not properly follow step 2 of the READ & RUN ME. Make sure you do those steps now!


    Run this procedure: WareOut Removal attach the requested log afterwards.


    Now Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    O17 - HKLM\System\CCS\Services\Tcpip\..\{580F01AC-9F37-4214-835A-6F459C00165E}: NameServer = 85.255.115.5,85.255.112.25
    O17 - HKLM\System\CCS\Services\Tcpip\..\{9B1856BF-8C4C-4A6E-8595-8872B5638B85}: NameServer = 85.255.115.5,85.255.112.25
    O17 - HKLM\System\CCS\Services\Tcpip\..\{C33D3247-6AE4-434B-8963-8F8B6FD4E481}: NameServer = 85.255.115.5,85.255.112.25
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.5 85.255.112.25
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.115.5 85.255.112.25
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.5 85.255.112.25

    After clicking Fix, exit HJT.

    Now reboot in normal mode


    Now attach the below new logs and tell me how the above steps went.

    1. The log from FixWareOut
    2. GetRunKey
    3. ShowNew
    4. HJT


    Make sure you tell me how things are working now!
     
    Last edited: Nov 3, 2006
  4. scooter65

    scooter65 Private E-2

    Things seem a little better,but they are still somewhat slow. My audio and video files skip quite a bit. I think I have step 2 taken care of properly now. My version of ewido is the free version.
     

    Attached Files:

  5. scooter65

    scooter65 Private E-2

    Here is the fixwareout log
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You should uninstall Ewido since it is only a trial and it combined with Windows Defender are using lots of system resources.

    If that does not resolve you speed problems, you should uninstall McAfee and then install one of the antivirus and firewall applications (both free) that are in the below link.

    How to Protect yourself from malware!


    You should make sure you follow all of the directions in the above link for your safety anyway.


    I will be away for 9 days! Hopefully one of the other helpers here can continue to help you! Or you will have to wait until I get back!
     
  7. scooter65

    scooter65 Private E-2

    I'm sorry I haven't responded for so long. My system has crashed and Gateway tech support wants me to send it in for repair. Apparently they've had problems with hdd's in this model. So I guess there is'nt anything else you can help me with. Thanks for your time though.
     
  8. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    If it's under warranty this isn't a bad idea however if it's not then it may be best to take it to your local computer service office. If Gateway get's it they will lose your data, they are here to fix not save. I learned the hard way years ago.

    When you say "crash" what exactly do you mean? What does it do?
     
  9. scooter65

    scooter65 Private E-2

    The laptop is only 3 mths old. The last thing I did was remove Ewido and McAfee and then I got an error message that the ntoskrnl.exe was missing or corrupt. I was just going to replace the file from the cd, but gateway puts a recover partition on the hdd and during the recovery it bypasses the cd-rom and goes straight to this partition. I ran the recovery w/backup option to save my data, but that had numerous copy errors. I tried to put the backup on my external hdd through the CLI, but got a lot of copy errors as well. Then I did a complete fresh install from the recovery cd . Surprise surprise.. more copy errors. So all of my data is gone and my system is a very expensive paper weight right now.:mad:
     
  10. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    The file "ntoskrnl.exe" is your boot screen.

    Have you tried setting the BIOS to boot from CD first?
     
  11. scooter65

    scooter65 Private E-2

    It's already set to boot from cd 1st, but it looks for the recovery partition 1st. I played with it for a wk but couldn't get around it. I hate manufactured pc's with their propriotery software. That's why I build my own systems, but unfortunately you can't build a laptop at home.
     
  12. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Yeah, If you could I would have a me a nice laptop, lol.

    Well, the only thing I can recommend from here is posting this in the Software Forum. Those guys may be able to come up with something else to better help you.
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds