Smart Fortress and friends - silly me

Please do the below so that we can boot to System Recovery Options to run a scan.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)

 

You're welcome.

I suggest that you try again because we have not seen one case where they do not show after booting into the Recovery Environment.

If you still have not luck then do the below instead from normal Windows.


Please download OTL by OldTimer.

• Save it to your desktop.
• Double click on the OTL icon on your desktop. (If running Vista or Win7 right-click and select Run as Administrator)
• Check the "Scan All Users" checkbox.
• Check the "Standard Output".
• Change the setting of "Drivers" and "Services" to "All"
• Copy the text in the code box below and paste it into the Customs Scans/Fixes text-field.
  
  Code:

  netsvcs
  /md5start
  afd.sys
  atapi.sys
  csrss.exe
  dhcpcsvc.dll
  explorer.exe
  lsass.exe
  nsiproxy.sys
  regedit.exe
  services.exe
  svchost.exe
  tcpip.sys
  tdx.sys
  userinit.exe
  winlogon.exe
  /md5stop
  %systemdrive%\*.*
  %systemdrive%\MGtools\*.*
  %systemroot%\*. /mp /s
  %systemroot%\system32\*.sys /90
  %systemroot%\system32\*.exe /lockedfiles
  %systemroot%\system32\drivers\*.sys /lockedfiles
  %windir%\assembly\GAC\*.ini
  %windir%\assembly\GAC_MSIL\*.ini
  %windir%\assembly\gac_32\*.ini
  %windir%\assembly\gac_64\*.ini
  %windir%\assembly\temp\*.ini
  %windir%\assembly\tmp\u /s
  %allusersprofile%\application data\*.exe
  hklm\system\currentcontrolset\services\dhcp
  hklm\system\currentcontrolset\services\afd
  hklm\system\currentcontrolset\services\tdx
  hklm\system\currentcontrolset\services\tcpip
  hklm\system\currentcontrolset\services\nsiproxy
  hklm\software\microsoft\windows\currentversion\run
  hklm\software\microsoft\windows\currentversion\runonce
  

• Now click the Run Scan button.
• Two reports will be created:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized
• Attach both OTL.txt and Extras.txt to your next message. (See how to attach)

 

Now shut down your protection software now (antivirus, antispyware...etc) to avoid possible conflicts.

• Double-click OTL.exe to run. (Vista/7 right-click and select Run as Administrator)
• Copy the text in the code box below and paste it into the http://img14.imageshack.us/img14/66/otlcustomfix.png text-field.

Code:

:OTL
O3:[B]64bit:[/B] - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4 - HKLM..\Run: []  File not found
[2012/05/16 14:25:45 | 000,000,000 | ---D | C] -- C:\Users\All\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Smart Fortress 2012
[2012/05/16 14:23:33 | 000,000,000 | ---D | C] -- C:\ProgramData\B7E858A7000023C10000224DB4EB2331
 
:Files
C:\Windows\tasks\SystemToolsDailyTest.job
C:\Users\All\AppData\Local\Temp\2A4A.tmp
C:\Users\All\AppData\Local\Temp\36B8.tmp
C:\Users\All\AppData\Local\Temp\3D7C.tmp
 C:\Users\All\AppData\Local\Temp\3E66.tmp
C:\Users\All\AppData\Local\Temp\3F7F.tmp
C:\Users\All\AppData\Local\Temp\424C.tmp
C:\Users\All\AppData\Local\Temp\425C.tmp
C:\Users\All\AppData\Local\Temp\4662.tmp
C:\Users\All\AppData\Local\Temp\4920.tmp
C:\Users\All\AppData\Local\Temp\559E.tmp
C:\Users\All\AppData\Local\Temp\All.bmp
C:\Users\All\AppData\Local\Temp\bapodp.dll
C:\Users\All\AppData\Local\Temp\FDCE.tmp
C:\Users\All\AppData\Local\Temp\PCWDDC0.tmp
C:\Users\All\AppData\Local\Temp\PCWDDC0.xml
C:\Users\All\AppData\Local\Temp\pubF441.tmp
C:\Users\All\AppData\Local\Temp\VGX4970.tmp
C:\Users\All\AppData\Local\Temp\VGX8958.tmp
C:\Users\All\AppData\Local\Temp\~!#43F7.tmp
C:\Users\All\AppData\Local\Temp\~DF0C3D9B23ACEE8958.TMP
C:\Users\All\AppData\Local\Temp\~DF31B4F29AB444D3A5.TMP
C:\Users\All\AppData\Local\Temp\~DF3692C7DD7610CB8A.TMP
C:\Users\All\AppData\Local\Temp\~DF4D218F8CF6C7328C.TMP
C:\Users\All\AppData\Local\Temp\~DF6C107192E642262A.TMP
C:\Users\All\AppData\Local\Temp\~DF70CD7272530B0A6D.TMP
C:\Users\All\AppData\Local\Temp\~DF7747B45FE79ED5A4.TMP
C:\Users\All\AppData\Local\Temp\~DF7DAB4DD4E3C6BDD3.TMP
C:\Users\All\AppData\Local\Temp\~DF85736E9DD5011CAC.TMP
C:\Users\All\AppData\Local\Temp\~DF89DAD489151FB355.TMP
C:\Users\All\AppData\Local\Temp\~DF91296AF23F332CAD.TMP
C:\Users\All\AppData\Local\Temp\~DFAFF1DD53ACC262F5.TMP
C:\Users\All\AppData\Local\Temp\~DFB88C3AC06EEE9E42.TMP
C:\Users\All\AppData\Local\Temp\~DFFA3A191C47BFB2A5.TMP
C:\Users\All\AppData\Local\Temp\nsn465.tmp
C:\Users\All\AppData\Local\Temp\nssEF7E.tmp
C:\Users\All\AppData\Local\Temp\{7a2f4df0-8ca4-4530-a282-b372ff6a991a}
:Commands
[PURITY]
[EMPTYTEMP] 
[EMPTYFLASH]

[REBOOT]

• Now click the http://img3.imageshack.us/img3/407/otlrunfix.png button.
• If the fix needed a reboot please do it.
• Click the OK button (upon reboot).
• When OTL is finished, Notepad will open. Close Notepad.
• A log file will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.
• Attach this log to your next message. (See: How to attach)

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• the log from OTL
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're logs are clean.

For your issues with TrendMicro, you will have to investigate uninstalling and reinstalling. Also you need to verify if your subscription has expired as you suspected. This is not something I can tell you since I don't have that information.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!