1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Snap.do browser hijack

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by dstern, Aug 23, 2012.

  1. dstern

    dstern Private E-2

    I am have been infected with the snap.do browser toolbar. It is affecting both Google Chrome and IE. (I do not have Mozilla or other browsers). I worked through the browser re-direct solutions, but these did not solve the problem. I have run through the Read Me and Run Me First malware removal procedures for Windows 7. The logs are attached.

    Thanks for your help!

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):
    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).Make sure that you watch for the license agreement for TrendMicro HijackThis and click on the Accept button TWICE to accept ( yes twice ).
    Then attach the below logs:
    * C:\MGlogs.zip
    Make sure you tell me how things are working now!
  3. dstern

    dstern Private E-2

    Thanks, Tim. I deleted the registry lines, and ran the C:\MGtools\GetLogs.bat file. It ran through to the end, but did not generate a log file. I have no idea why this should be the case, since when I generated and attached the log files it generated when I first worked through the Malware removal procedures. Now there is no MGlogs zip file to be seen.

    Snap.do is still affecting my browsers.

    What's next?
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    What version of IE are you using?
  5. dstern

    dstern Private E-2

    I am using IE 8 and Chrome 21.0.1180.83 m Actually, I almost never use IE. In opening it just now to check the version, Snap.do did not appear. But it does continue to load with Chrome.
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    See if THIS fixes it.
  7. dstern

    dstern Private E-2

    YES. Thanks. Any final steps I need to take?
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link:

    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

Share This Page

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds