so many problems!

Discussion in 'Malware Help (A Specialist Will Reply)' started by CoffeeGirl, Jul 21, 2007.

  1. CoffeeGirl

    CoffeeGirl Private E-2

    I did my 0-7 READ & RUN ME FIRST thing
    some stuff would not delete from the recycling bins, said its in use by another program, and i had some problems with nortons.
    i never use the scan part of it, just some norton ghost thing that my hubby has on here. so wasnt sure what to do with that, its hard to get anything done on here its so BAD!
    it even starts playing music when i have nothing open!
    ive used spybot and adaware, it removes things but the come right back.

    i'll add my 3 files, i guess if im all wrong just pass my by??
    i dont know, did the best i could lol
    thanks for any help.

    CG :)
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please redownload HJT and unzip it to the proper place and rename it as instructed.
    C:\Documents and Settings\Steven Perry\Desktop\Computer Stuff\HiJackThis_v2.exe----> C:\Hijackthis\analyse

    We also need the logs from:
    ShowNew
    GetRun

    Download this file - Combofix.exe
    2. Double click combofix.exe & follow the prompts.
    3. When finished, it will produce a log for you. Attach this log to your next reply

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    * Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
    * On the page that opens, scroll down to Net Agent
    * then right click the entry, select Properties and press Stop Service.
    * When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
    * Click OK until you get back to Windows.


    * Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
    * At the lower right, click on the Config button
    * Then click the Misc tools button
    * Select Delete an NT Service
    * Copy/paste Net Agent into the box that opens, and press OK
    * If you receive any error messages just ignore them and continue.
    * Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    After clicking fix, exit HJT.

    Now download The Avenger by Swandog469, and save it to your Desktop.

    * Extract avenger.exe from the Zip file and save it to your desktop
    * Run avenger.exe by double-clicking on it.
    * Check the 'Input script manually' box.
    * Click on the magnifying glass icon.
    * Copy everything in the Quote box below, and paste it in the box that opens:

    * Now click the 'Done' button.
    * Click on the traffic light icon and OK the prompt.
    * You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt
    Attach new logs for:
    ShowNew
    GetRun
    HJT
    Avenger
    ComboFix
     
  3. CoffeeGirl

    CoffeeGirl Private E-2

    ok got all that done -whew! :D

    here are the new logs
     

    Attached Files:

  4. CoffeeGirl

    CoffeeGirl Private E-2

    more logs..
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    C:\Program Files\HijackThis\HijackThis.exe----right click on the exe file and rename it! Some malware will recognize and hide from the scan if it is not renamed!

    Please use add/remove programs to uninstall:
    J2SE Runtime Environment 5.0 Update 10"
    J2SE Runtime Environment 5.0 Update 11"
    J2SE Runtime Environment 5.0 Update 3"
    J2SE Runtime Environment 5.0 Update 6"
    Java 2 Runtime Environment, SE v1.4.2_03
    Reboot and install:
    Java Runtime 6

    Re-Run ComboFix.


    Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    * Run avenger.exe by double-clicking on it.
    * Check the 'Input script manually' box.
    * Click on the magnifying glass icon.
    * Copy everything in the Quote box below, and paste it in the box that opens:
    * Now click the 'Done' button.
    * Click on the traffic light icon and OK the prompt.
    * You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt
    Attach new logs for:
    ShowNew
    GetRun
    HJT
    Avenger
    ComboFix
     
  6. CoffeeGirl

    CoffeeGirl Private E-2

    sorry my mistake! i had renamed it but did not have the file in the right area then started over
    so now i have 2 i think .. well whatever, going to work on this now :)

    thanks for your patience :)
     
  7. CoffeeGirl

    CoffeeGirl Private E-2

    think i got it right this time
     

    Attached Files:

  8. CoffeeGirl

    CoffeeGirl Private E-2

    :cool
     

    Attached Files:

  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.


    * Run avenger.exe by double-clicking on it.
    * Check the 'Input script manually' box.
    * Click on the magnifying glass icon.
    * Copy everything in the Quote box below, and paste it in the box that opens:
    * Now click the 'Done' button.
    * Click on the traffic light icon and OK the prompt.
    * You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt

    Attach new logs for:
    HJT
    ShowNew
    GetRun

    Tell me how things are running now.
     
  10. CoffeeGirl

    CoffeeGirl Private E-2

    Things are running much better thanks :)

    only issues now are Thumb.db icons in all my folders - not sure whats with that.

    and spybot still brings up MediaPlex and Webtrends live- probably from a website one of us go to alot lol

    am i supposed to go back and change any settings that i messed with in the
    1-7 post at the very start?
     

    Attached Files:

  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You can go to the control panel and open the folders options ..view...and reset all folders.

    Your logs look clean. You may uninstall any programs we had you download (including CounterSpy, etc).

    If you are not having any other malware problems, it is time to do our final steps:

    1. If we used Pocket Killbox during your cleanup, do the below
    * Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
    8. If you are running Windows XP or Windows ME, do the below:
    * go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
    * How to Protect yourself from malware!
     
  12. CoffeeGirl

    CoffeeGirl Private E-2

    Do you know what a CT loader error is?
    im getting that everytime i hit enter to go to a web page.
    it also makes my task bar hide till the page is loaded.

    -cg
     
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not sure what it is .....can you give me more info on it?
    Might it be related to:
    Digital Content Portal?
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds