Software Referral Virus/Trojan!

Discussion in 'Malware Help (A Specialist Will Reply)' started by candykake1112, May 23, 2008.

  1. candykake1112

    candykake1112 Private E-2

    Hello All!
    I'm having software referral, virus alert! as my clock settings and other misclleanous spyware popups.
    Can any of you guys help me? I've run spybot, lavasoft, avg, and none of them have worked :[


    **************************************************
    Logfile of HijackThis v1.99.1
    Scan saved at 22:42: VIRUS ALERT!, on 5/23/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16640)

    Edit by chaslang: Inline HJT log removed. READ & RUN ME sticky not followed.
     
    candykake1112, May 23, 2008
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions. If something does not run, write down the info to explain to us later but keep on going. Do not assume that because one step does not work that they all will not.

    READ & RUN ME FIRST. Malware Removal Guide
     
    chaslang, May 23, 2008
    #2
  3. candykake1112

    candykake1112 Private E-2

    Help!

    Hello, I followed your instructions in the malware removal, windows xp.
    It solved all of my problems, except.
    When I click on my computer: the drives don't show up.
    But! They are there, when scans show up, indicating they are still there.
    And one last problem! I still have in my taskbar, the bold letter VIRUS ALERT! in all caps, next to the time, can you help me remove that?
    Attached are logs!
    Hijack This!
     

    Attached Files:

    candykake1112, May 24, 2008
    #3
  4. candykake1112

    candykake1112 Private E-2

    i did all the steps above, in the malware guide.
    :[
     
    candykake1112, May 24, 2008
    #4
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re: Help!

    If you followed the instructions then you need to attach the logs the procedure requested. They did not ask for a HijackThis log.
     
    chaslang, May 24, 2008
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Not if you are posting an inline or even attached logs from HijackThis which the guide clearly states that you must not do. And the version of HijackThis you are using is a few years out of date. You need to run ALL steps in the guide and attach the logs that are requested in the cleaning procedure for Windows XP which is your OS.

    Also you started another thread for the same problem which I'm merging into this thread.
     
    chaslang, May 24, 2008
    #6
  7. candykake1112

    candykake1112 Private E-2

    well then, where can i post my hijack this log?
    sorry, i'm just frustrated, and need someone to help me.
    :[
     
    candykake1112, May 24, 2008
    #7
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    A HijackThis log alone is not going to help you. You need to follow the instructions that were already given in message # 2. Once you do that, we will be able to help you.
     
    chaslang, May 24, 2008
    #8
  9. candykake1112

    candykake1112 Private E-2

    uh, i know that, but when i tried uploading other logs, you booted me out.

    i'm done, here.
    can you cancel my account?
     
    candykake1112, May 24, 2008
    #9
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You never uploaded any logs that I can see other than an outdated version of HijackThis. If you were having problems attaching logs you should have said so. I'm not sure what you mean by booted you out? All I did was combine your two threads into one thread and I stated that a HijackThis log is not adequate to properly clean your PC of all malware.
     
    chaslang, May 24, 2008
    #10
  11. candykake1112

    candykake1112 Private E-2

    allright.
    here it is.
     

    Attached Files:

    candykake1112, May 24, 2008
    #11
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    As I have stated multiple times, the READ & RUN ME does not ask for a HijackThis log and that is is not adequate to help us remove all malware from your PC. If you have run the read and run me you will see that for your version of Windows the below is what you are ask to attach if still having problems. This is a direct quote from the cleaning procedures for Windows XP.
     
    chaslang, May 24, 2008
    #12

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