Some software from Cleaning Procedure guide not running

Discussion in 'Malware Help (A Specialist Will Reply)' started by KVT, Sep 3, 2010.

  1. KVT

    KVT Private E-2

    Hello!
    I don't really have a malware problem that would disrupt my work with PC, but since I have had some malware on this PC before, I decided to do everything thats on Malware Removal Guide. I am running Windows XP.

    Malwarebytes Anti-Malware found a few infected files and removed them, but nothing too serious I think.

    What bothers me is that I could not run Combofix and RootRepeal. I dont know if that is an indication of some problem so I'm asking for an advice.

    I have attached logs and picture from Combofix. It does not really crash at this point, it just wont move any further, also it disconnects my internet connection and I have to re-enable it manually. I tried to run it 2 times, same result both times.

    As for RootRepeal, It crashes when I start scanning. I tried to run it 2 times. First time it completely crashed my PC, had to restart manually, second time it gave me BSOD.

    I have to add that I have had Combofix and RootRepeal on this PC before (OS has not been reinstalled) and both of them worked as far as I can remember (combofix worked definitely). I removed them by left click, delete, empty bin. I have no idea if this is even relevant.

    Big thanks if someone can look into this!
     

    Attached Files:

    KVT, Sep 3, 2010
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing any malware on your system. Did you disable all AV and AS software and any firewall you have installed when you tried to run ComboFix?
     
    TimW, Sep 3, 2010
    #2
  3. KVT

    KVT Private E-2

    I have Avast antivirus installed. Before running Combofix and RootRepeal I disabled its protection (avast shields control -> disable, it confirms that all shields and antivirus is disabled), I did not close the program itself though, now that I'm looking at it, it doesnt even have an option to do it :D (I know how to terminate it manually if thats necessary).

    I am not running any other antivirus software or firewall.
     
    KVT, Sep 3, 2010
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Avast can interfere with it running, but you will usually get a notification from Combo about disabling it. Never the less, your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:




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    TimW, Sep 3, 2010
    #4
  5. KVT

    KVT Private E-2

    Thank you very much for fast and helpful reply!
    If I don't have any malware, than I'm all good.

    I will deal with Combofix and RootRepeal problems when if I actually have to use them.
    I will do those final steps now.
    Thanks again for replies and very helpful guide!
     
    KVT, Sep 3, 2010
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     
    TimW, Sep 4, 2010
    #6

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