Someone...Help lol.

Discussion in 'Malware Help (A Specialist Will Reply)' started by tigger_180, Oct 11, 2007.

  1. tigger_180

    tigger_180 Private E-2

    Hi guys i was just wondering if someone might be able to help me with this problem i've been having. A couple of weeks ago i got some sort of trojan downloader that i cant seem to find and get rid of. Its completely destroying my computer...I cant even turn my computer off anymore and i'm starting to get really worried. I've tried fixing it myself but i really know nothing about computers, which a lot of my classmates find hilarious because i'm in a 3D animation program lol...so basically the next step is bringing it into get fixed and getting in and getting a huge ear bashing from my father...unless someone here can help me.

    so if you have any suggestions i would be eternally greatful.
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Majorgeeks!

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.
    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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