Someone is emailing from my account and things not working, please help!!!!!!!!

radar747 · Apr 7, 2009

i am not sure what is going on, but i am having a lot of problems with my computer lately. i am not sure what is causing this, but i can tell you the following. there have been several advertising email sent form my email address, i am unable to open windows i need from work, the computer is running slow, the computer shuts off from time to time. i am not sure what to do. i have run most all of the things in the thread that said what to do. please help, i want my computer adn email back. thanks, mike

Kestrel13! · Apr 10, 2009

Hi and welcome

i have run most all of the things in the thread that said what to do. please help, i want my computer adn email back...
Click to expand...

If you suspect malware you should ensure that you have followed thru all of the below. In order for me to help you I will need to see the four requested logs, those being:

SUPERantispyware

Malware Bytes

ComboFix

Mglogs.zip

Thanks
Kes

radar747 · Apr 19, 2009

Kes,
thanks for your reply. i attempted to run the four things you suggested, and have run into a few problems. when trying to download mgtools, i kept getting a error message, i could not get by. the error message read - - -
error:key:.default\software\microsoft\windows\currentversion\policies\system does not exist!
Access Denied!
not sure how to get by this. i ran the other programs, but no matter what i tried, i was not able to copy the logs to paste. can you tell me how to do that and what to do about the errror i am recieving. thanks, mike

Kestrel13! · Apr 25, 2009

not sure how to get by this. i ran the other programs, but no matter what i tried, i was not able to copy the logs to paste. can you tell me how to do that and what to do about the errror i am recieving. thanks, mike
Click to expand...

Hi there and apologies for the delay.

Why are you trying to copy and paste the logs? Just curious because you should simply be able attach them, which means not posting inline.

For how and where to retrieve the logs see the below:

SUPERAntiSpyware - running & getting a log

Using Malwarebytes Anti-Malware

The R&R states to ignore any error messages received whilst running MGTools.exe:

See Error messages section in this post Using MGtools

Log from running this should be sat right on your C Drive C:\Mglogs.zip
Log from running Combofix C:\combofix.txt

Let me know how you get on.
Kes

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Someone is emailing from my account and things not working, please help!!!!!!!!

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Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

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Kestrel13! Super Malware Fighter - Major Dilemma Staff Member