Someone please help......

danjwilson · May 4, 2007

Hi all,

I'm need of some serious help with my Home PC!

It's running XP and I think I've somehow download a virus!

Where to start.......

1. Well first of all I can no longer access the Internet, and I can't even Ping or Tracert anything as CMD do not regonize commands anymore

2. The PC is very slow on start up......taking a good 10mins to log in, after that it seems OK but has it's moments

3. I am getting a 'System Alert!' pop up in the system tray (now i know this is a con but i can't remove it)

4. Not too sure if this is related but I think it may be - I have two programs that have appear in add/remove programs, they are 'Browser Protection Volume' and 'Security Messenger'. Now I only think these may be related becasue I have never seen them before and when I select them there is no information i.e size and how often it's used etc but stranger than that when I go to uninstall them a pop up appears saying i have to restart the PC before I uninstall, so I click yes, however when the PC reboots and I try to uninstall it again the pop again comes up. It won't allow me to uninstall these!

5. Norton will not open in normal mode however it WILL open in safe mode but finds no viruses when a scan is done

6. I can’t even do a system restore either as there are no restore points to before the day it happened, I think it may have also corrupted this

I have done the following to try and solves this problem......

1. I have ran Spybot S&D in normal and safe mode - again nothing is found

2. I have ran Norton in safe mode and again, nothing, however it will not even open in normal mode.

Can anyone out there please suggest how I can fix this problem??????

TimW · May 4, 2007

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis
Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

CounterSpy

AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy

Bitdefender - from step 6

Panda Scan - from step 6

runkeys.txt - the log from GetRunKey.bat

newfiles.txt - the log from ShowNew.bat

HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

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Someone please help......

danjwilson Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member