something is robbing me of bandwidth...

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mcgilacoty, Aug 31, 2011.

  1. mcgilacoty

    mcgilacoty Private E-2

    most programs seem to be working fine but download speeds have plummeted... I followed the procedures and I am at my wits end so here are my logs. Thanks in advance!
     

    Attached Files:

  2. mcgilacoty

    mcgilacoty Private E-2

    mglogs.zip log...
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding much in your logs. However, use windows explorer to find and delete:
    C:\Documents and Settings\Preston\Templates\2509137411
    C:\Documents and Settings\Preston\Templates\3469191438
    C:\Documents and Settings\Preston\Templates\50vGiJ1FW7x2
    C:\Documents and Settings\Preston\Templates\86K35bLqF
    C:\Documents and Settings\Preston\Templates\H41tSvv

    You might try uninstalling these and see how you are running then:
    BearShare
    BitComet 1.25

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below log:

    • C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  4. mcgilacoty

    mcgilacoty Private E-2

    Thank you TimW. Here is the log you requested...
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Use windows explorer to find and delete:
    C:\Documents and Settings\Preston\Local Settings\Application Data\2509137411
    C:\Documents and Settings\Preston\Local Settings\Application Data\3469191438
    C:\Documents and Settings\Preston\Local Settings\Application Data\50vGiJ1FW7x2
    C:\Documents and Settings\Preston\Local Settings\Application Data\86K35bLqF

    Tell me how things are running now. If your internet is still slow, we may need to have you post in either the networking forum or the software forum.
     
  6. mcgilacoty

    mcgilacoty Private E-2

    I'm still having the same issues even though I have deleted the aforementioned files... would another log help?
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Is the only issue you are having is with slow internet usage? If so, I suggest you post in the software forum for additional assistance.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

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