Something Pesty

Hello,

I have a problem that I hope someone can help with. Something has gotten a hold of my computer and nothing that I have tried has fixed it.

I have lost my backgound on my desktop and cannot bring it back. An annoying little icon on my toolbar tells me that my computer is at risk and has a virus and that I need to download the lasted fix. Something called Pest? Nothing that I do has deleted it.

Can anyone help?

Tricialen

 

http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis

• Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..

http://www.majorgeeks.com/images/grenade.gifWhen you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

• CounterSpy Log - only for Windows XP, 2K, & NT users
• AVG Antispyware Log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
• Bitdefender Log - from step 6
• Panda Scan Log - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis Log

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs![/FONT]

 

Dear bjgarrick,

Thank you for answering me. This will be a lot for me to do, I'm not very computer savvy. It's late now, so I will attempt to do this tomorrow.

Thank you,
Tricialen

 

Okay! Not a problem, just be patient and read closely and you'll have no problems. It explains everything in detail and how to attach each log.

Good Luck!