Something's not right

Discussion in 'Malware Help (A Specialist Will Reply)' started by Rich_abe, Aug 19, 2015.

  1. Rich_abe

    Rich_abe Private E-2

    Hi All,

    I'm having an issue with some programs on my PC. When I try to open some programs like Spybot, Malwarebytes and some other random programs like MusicBee, they won't open. They will run fine in Safe Mode, but in a normal boot, I can't get them to run. I had a look at task manager and there was a process called "mbam" that was running, but nothing else.

    When I try to log off or restart the computer, I always get frozen at the "logging off" screen.

    I have attached some logs, so I hope someone can find an issue that's causing this. Hitman did pick up a couple of things.

    Thanks in advance.

    Rich
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Not seeing anything untowards in those logs and I think what Hitman found is just a false positive. You should post about your issues in the software forum. :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     
  3. Rich_abe

    Rich_abe Private E-2

    Alright, thanks for your input. I'll follow this up in the software forum.
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You're most welcome. :)
     

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