Sound Issues After Latest 10 Update?

Discussion in 'Software' started by Ding dong, Dec 1, 2017.

Page 1 of 2
  1. Ding dong

    Ding dong Private E-2

    My sound has gone all tinny after latest Windows update........no bass or something...can anyone help me with fixing this?
     
    Ding dong, Dec 1, 2017
    #1
  2. Eldon

    Eldon Major Geek Extraordinaire

    There should be an icon in the Notification Area for the Audio Control Panel.
    Click it and look if the equalizer or effects have been turned off or reset.
     
    Eldon, Dec 2, 2017
    #2
  3. Ding dong

    Ding dong Private E-2

    When I right click on the speaker icon in my tray there is no "Audio Control Panel" ........there are other things but not that........
     
    Ding dong, Dec 2, 2017
    #3
  4. plodr

    plodr Major Geek Super Extraordinaire

    Please post what menu options you see when you right click.

    I don't run Windows 10 so my Windows 7 choices might not be what Windows 10 offers.
    Open Volume Mixer
    Playback Devices
    Recording Devices
    Sounds
    Volume Control Options
     
    plodr, Dec 2, 2017
    #4
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Do you have an upside down V in your tray?

    Have you checked device manager?
     
    TimW, Dec 2, 2017
    #5
  6. Ding dong

    Ding dong Private E-2

    Yes this is what I have too.....
     
    Ding dong, Dec 2, 2017
    #6
  7. Ding dong

    Ding dong Private E-2

    Yes I have an upside down V.....

    No I dont have anything called Device Manager.....just Hardware and Sound......
     

    Attached Files:

    Ding dong, Dec 2, 2017
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Click on it and see if there is a speaker control.
     
    TimW, Dec 2, 2017
    #8
  9. Ding dong

    Ding dong Private E-2

    No nothing there for speakers.......
     
    Ding dong, Dec 2, 2017
    #9
  10. Stephen_c16

    Stephen_c16 Master Sergeant

    If you Right click the Windows Icon. Choose Device Manager. Open the Sound video and game controllers section.
    If one of the icons has a ! associated. Right click and click on update driver.

    Might work.
    s.
     
    Stephen_c16, Dec 2, 2017
    #10
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Open Volume Mixer .... try adjusting that.
     
    TimW, Dec 2, 2017
    #11
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Is your device a Realtek?
     
    TimW, Dec 2, 2017
    #12
  13. Earthling

    Earthling Interplanetary Geek

    Right click Start (Win 10)
     
    Earthling, Dec 2, 2017
    #13
    Ding dong likes this.
  14. Ding dong

    Ding dong Private E-2

    No both drivers for sound and audio are up to date......
     
    Ding dong, Dec 2, 2017
    #14
  15. Ding dong

    Ding dong Private E-2

    Dont know......have seen realtek in programs but
     

    Attached Files:

    Ding dong, Dec 2, 2017
    #15
  16. Ding dong

    Ding dong Private E-2

    Nope....both are up full.....
     
    Ding dong, Dec 2, 2017
    #16
  17. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Control Panal > Hardware and sound > Realtek HD Audio Manager. Then on the realtek HD Audio manage see if SRS Premium sound is enabled. If so, disable it.
     
    TimW, Dec 2, 2017
    #17
  18. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    ".....resolved it by reinstalling my IDT HD codec. You can either download it again from the hp site or go to SWSETUP folder on you HDD."

    You might give that a try.
     
    TimW, Dec 2, 2017
    #18
  19. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    1. Select IDT High Definition Audio CODEC on Device Manager.
    2. Select Driver tab.
    3. Click Update Driver... button.
    4. Select -> Browse my computer for driver software.
    5. Select -> Let me pickup a list of device drivers on my computer.
    6. Select High Definition Audio Device (Not IDT High Def... this is important.) and click Next. Appears Warning message, but reply Yes.
     
    TimW, Dec 2, 2017
    #19
  20. Ding dong

    Ding dong Private E-2

    No Realtek HD Audio Manager in Hardware & Sound......
     
    Ding dong, Dec 2, 2017
    #20
  21. Eldon

    Eldon Major Geek Extraordinaire

    Open Device Manager.
    Double-click Sound. What do you see?
     
    Eldon, Dec 2, 2017
    #21
  22. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Post a screen shot of device manager.
     
    TimW, Dec 2, 2017
    #22
  23. Ding dong

    Ding dong Private E-2

    Device Manager
     

    Attached Files:

    Ding dong, Dec 3, 2017
    #23
  24. Ding dong

    Ding dong Private E-2

    I have single click but it just brings up volume slider as normal....
     
    Ding dong, Dec 3, 2017
    #24
  25. Ding dong

    Ding dong Private E-2

    Did you have the same problem? Where is it located?
     
    Ding dong, Dec 3, 2017
    #25
  26. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, Dec 3, 2017
    #26
  27. Eldon

    Eldon Major Geek Extraordinaire

    There's no volume slider in Device Manager...

    Expand (double-click) Sound, video and game controllers in Device Manager (post #21).
    Take a screenshot and post it.
     
    Eldon, Dec 3, 2017
    #27
  28. Ding dong

    Ding dong Private E-2

    I see this:
     

    Attached Files:

    Ding dong, Dec 4, 2017
    #28
  29. Ding dong

    Ding dong Private E-2

    Ding dong, Dec 4, 2017
    #29
  30. Ding dong

    Ding dong Private E-2

    And then if I try to update it anyway I get this:
     

    Attached Files:

    Ding dong, Dec 4, 2017
    #30
  31. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    In the properties dialogue box, click on driver and see if you can roll it back.
     
    TimW, Dec 4, 2017
    #31
  32. Stephen_c16

    Stephen_c16 Master Sergeant

    What I would do in your situation is to Right click on High Definition Audio Device. From the options select uninstall device. Agree to the action and reboot.
    As Windows opens it will see the audio device and reinstall itself afresh.
    I'm not sure if this will do anything but I am struggling to find a solution.
    Good luck,
    s.
     
    Stephen_c16, Dec 4, 2017
    #32
  33. Ding dong

    Ding dong Private E-2

    I have no options to roll back this driver:
     

    Attached Files:

    Ding dong, Dec 4, 2017
    #33
  34. Ding dong

    Ding dong Private E-2

    Thanks.....will do this as a last resort but as you know.......fixes are usually more simple and its elusion is probably staring me in the face......
     
    Ding dong, Dec 4, 2017
    #34
  35. Eldon

    Eldon Major Geek Extraordinaire

    Right-click the Volume icon in the notification area (system tray).
    Click Playback devices.
    Double-click the Default Device.
    Take a screenshot and post it.
     
    Eldon, Dec 5, 2017
    #35
  36. Ding dong

    Ding dong Private E-2

    Thanks for all your patience on this.....ya'll do know I got sound right?.....its just missing base or something....sounds like its coming from a tin can......
     

    Attached Files:

    Last edited: Dec 5, 2017
    Ding dong, Dec 5, 2017
    #36
  37. Ding dong

    Ding dong Private E-2


    Took a risk and did this but windows did not reinstall the device. Sound troubleshooter couldnt even restore this action........so now have no sound at all.......
     
    Ding dong, Dec 5, 2017
    #37
  38. Stephen_c16

    Stephen_c16 Master Sergeant

    Sorry about that. I would re open Device Manager and find the 'Scan for hardware changes' icon.
    s.
    dd1.jpg
     
    Stephen_c16, Dec 5, 2017
    #38
  39. Stephen_c16

    Stephen_c16 Master Sergeant

    What is the name of the machine. My thought is to get the Manufacture's drivers...

    Perhaps do a Driver Booster scan.
    s.
     
    Last edited: Dec 5, 2017
    Stephen_c16, Dec 5, 2017
    #39
  40. Ding dong

    Ding dong Private E-2

    Its ok....I sent in the sound troubleshooter and it replaced it but the sound is still like a tin can.......so that didnt work........
     
    Ding dong, Dec 5, 2017
    #40
  41. Ding dong

    Ding dong Private E-2

    My machine is in my signature.........is there a free driver scanner?
     
    Ding dong, Dec 5, 2017
    #41
  42. Eldon

    Eldon Major Geek Extraordinaire

    Eldon, Dec 5, 2017
    #42
  43. Stephen_c16

    Stephen_c16 Master Sergeant

    Driver Booster is ad-supported. When you open the downloaded exe file watch what you agree to. Click on decline to the bits you don't want. Then it's free.
    s.
     
    Stephen_c16, Dec 5, 2017
    #43
  44. Ding dong

    Ding dong Private E-2

    Ding dong, Dec 7, 2017
    #44
  45. Ding dong

    Ding dong Private E-2


    Did that and it updated alot of drivers but problem still persists.......
     
    Ding dong, Dec 7, 2017
    #45
  46. Ding dong

    Ding dong Private E-2

    Ding dong, Dec 7, 2017
    #46
  47. Eldon

    Eldon Major Geek Extraordinaire

    We need the model number.
     
    Eldon, Dec 7, 2017
    #47
  48. plodr

    plodr Major Geek Super Extraordinaire

    plodr, Dec 7, 2017
    #48
  49. Ding dong

    Ding dong Private E-2

    Model number - 15 - j021TX

    What are you looking at doing since all drivers have been updated and still not fixed?
     
    Ding dong, Dec 7, 2017
    #49
  50. Ding dong

    Ding dong Private E-2

    Also........should I have a Realtek sound card? I dont seem to have one.....
     
    Ding dong, Dec 7, 2017
    #50
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