Sound Not Working After Windows Update Fix

Discussion in 'Hardware' started by tomsmg, Sep 8, 2021.

  1. tomsmg

    tomsmg Private First Class

    Hello Everyone, we did a windows update on my friends pc and the sound went south, stopped working. I tried updating all the drivers and still did not work, so I uninstalled the speakers and when we started it back up thinking it would reinstall, but it stated in the sound section, that "No audio installed"

    Would a Registry Back up put it back in play? Thanks
     
    tomsmg, Sep 8, 2021
    #1
  2. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Describe exactly what you mean by "Windows update". What is the brand and exact model of the PC? (We need that to determine the hardware).

    That is a bad idea. You never update all the drivers. You might update one driver if you have a problem and then you go to the manufacturer's site for the correct driver. You never use any program that promises to update all the drivers. Those programs cause more problems than they solve.
     
    plodr, Sep 9, 2021
    #2
  3. tomsmg

    tomsmg Private First Class

    Hi It is a Dell OptiPlex model 790 (bios A19)

    Sound lost after Newest Windows Updates were installed, then I went to Device Manager and Updated the Drivers from there, but did not work, still No Sound

    I even Uninstalled it thinking on Restart it would put the sound back!

    I believe the Sound is Integrated into the system, if it is can we still use a New Sound card?
     
    tomsmg, Sep 11, 2021
    #3
  4. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Did you go here to get the driver?
    https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=x5k1k

    You might need motherboard drivers but Dell is giving anyone not using a Dell a hard time to get to the drivers downloads.
    You might be able to take the computer to the site, then have it scan for drivers. If it finds the correct audio driver, it will install what you need.

    Turn off MS Driver updates. MS can manage to break devices by updating drivers. (After it happened to me, I turned off driver updates).
     
    plodr, Sep 11, 2021
    #4
  5. tomsmg

    tomsmg Private First Class

    if needed how do I find out exactly what kind of sound card he has? Thanks
     
    tomsmg, Sep 11, 2021
    #5
  6. tomsmg

    tomsmg Private First Class

    He has a Optiplex model 790 desktop (bios A19)
     
    tomsmg, Sep 11, 2021
    #6
  7. tomsmg

    tomsmg Private First Class

    Thanks will try it, but won't be at friends house again for a while, will get back to you all then.
     
    tomsmg, Sep 13, 2021
    #7

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