Sound not working and various other problems

Discussion in 'Malware Help (A Specialist Will Reply)' started by mastermiaow, Jan 7, 2013.

  1. mastermiaow

    mastermiaow Private First Class

    Hi

    My problems started some 6 weeks ago when in an attempt to get a faster browser, I removed firefox and installed chrome. I also thought I needed to remove the firefox pdf reader and installed another pdf reader (I think it was a word perfect but am not sure). Now when I right click on start to explore I get an alert with the title 'Corel':
    HKEY_LOCAL_MACHINE\" Value: "Configdir" not found in registry

    If I click on this I get:
    The base UI language directory is invalid.

    The only work around is to click each alert three times which then brings up the start right click menu. If I click the alerts once or twice and then try anything the whole system freezes and I have to reboot. I went online and this seems to be a problem with Corel leaving traces in the registry. I followed some instructions to change a Corel registry item which worked once but then the problem returned.
    In the meantime the sound stopped working. I am not sure if the problem is related or not...
    I have done system restore twice to before I downloaded the word perfect pdf reader. I have defragged. I have scanned using avg antivirus. I have run cc cleaner twice. I have checked Device Manager and can see nothing alerted under sound controllers. I have followed all the instructions in the Windows XP Malware removal instructions and am attaching logs.
    Hope that you can help :)

    Matthew
     

    Attached Files:

    mastermiaow, Jan 7, 2013
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    This is not a malware issue. I suggest you post in the software forum for further assistance.

    However, you can re-run Hitman and have it remove those PUP's.\

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link
    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
    TimW, Jan 7, 2013
    #2
  3. mastermiaow

    mastermiaow Private First Class

    Thanks for this and I will repost in software forum as suggested. I reran Hitman but it did not give me any opportunity to remove the PUPs - just listed them...
     
    mastermiaow, Jan 8, 2013
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
     
    TimW, Jan 8, 2013
    #4
  5. mastermiaow

    mastermiaow Private First Class

    Hi Tim

    Attached is the report. Also I experience problems at times with csrss.exe jamming the system and I have to reboot as happened just now - not sure if it is related.

    Many thanks again

    Matthew
     

    Attached Files:

    mastermiaow, Jan 9, 2013
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Well, at least that got rid of the PUP's. Hope you find some answers for your other issues in the software forum. ;)
     
    TimW, Jan 9, 2013
    #6

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