Sound Volume Too Low On Some Websites

Discussion in 'Hardware' started by drgnrider, May 27, 2019.

  1. drgnrider

    drgnrider Private E-2

    Having a problem with sound volume. Pandora and local sound files play at normal volume. Some website, Facebook, and YouTube video's the volume is too low it cannot be heard, even through external speakers. But these websites play at normal volume on other computers. Have tried other browsers and volume still needs to be at 100% and then can barely be heard.

    -Ran Windows audio troubleshooter and checked for driver and software updates, no change. During driver updates, was told these are the most current.
    -Went to AMD's website and downloaded and ran their AMD Radeon Settings app, no changes to the drivers.
    -Uninstalled the drivers and rebooted the computer. Verified there were no other driver updates available.

    System info:
    HP Pavilion g7 Notebook PC
    Windows 10 Home 64-bit Version: 17134.765
    --AMD A8-4500M APU with Radeon(tm) HD Graphics
    --4GB Hynix 1600MHz

    Graphics:
    --AMD Radeon HD 7640G, 1600x900

    Audio devices:
    1) AMD High Definition Audio Device - driver: AtihdWT6.sys - ver 10.0.1.7
    2) High Definition Audio Device - driver: HdAudio.sys - ver 10.0.17134.319
     
  2. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    My bad. I see you've tried external speakers.

    How about earbuds or a headset?
     
  3. Digerati

    Digerati Major Geek Extraordinaire

    Right click on the Volume Mixer (the little speaker icon in your system tray area) and select Open Volume Mixer. Then see if the volume settings are set the same (or where you want them) for each app displayed).
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Stupid question.....have you turned the volume up on each YouTube video as well as your own volume?
     
  5. drgnrider

    drgnrider Private E-2

    Have tried earbuds and verified that the volume levels on the computer and app are all turned up. Sound mixer sliders are all at 100%.

    TimW, - I have been a tech support engineer, sometimes you have to ask the "stupid questions"! Resolved many PBCK-errors! :cool:
     
    TimW likes this.
  6. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

  7. drgnrider

    drgnrider Private E-2

  8. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    I'll do some more searching and see if I can find any other things that helped.

    Have you tried a few other browsers just to see that it is not something in the browser you are using?

    You might have to resort to downloading what you are trying to hear and playing on the computer rather than in the browser.
     
  9. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

  10. drgnrider

    drgnrider Private E-2

    It is an HP Pavilion g7-2317cl.

    I will look into the above. It came with WIN8. HP has not tested WIN10 on this so it says to refer to the various manufacturers for drivers. I am running 'Driver Booster 6'.

    Tried both EDGE and GOOGLE.
     
  11. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    If HP supplies no Win 10 drivers, then there is no telling how hardware will react.
     
    drgnrider likes this.
  12. drgnrider

    drgnrider Private E-2

    That is my concern... was hoping someone here might have some knowledge/experience with this issue. Not looking forward to having to determine WHICH drivers are the most useful for all situations.
     
  13. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    I tell people to only get drivers from the manufacturer's website. Since HP doesn't supply Win 10 audio drivers, download the newest Win 8 audio driver.
     

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