spysweeper says trojan-downloader-ruin...Killing my business

I have run Spy Sweeper and it identifies this as the culprit. It has nearly completely hijacked my entire system if not my total system. After I have run the scan and clik next to have it removed it does not show it in the display to remove and then it is done, done, done and have accomplished nothing. Have downloaded Spybot s&d and it will not let me download updates or connect with server. Just downloaded xoftspy and was sad because everything I read I didn't think it would cost me 50 bucks, but alas as soon as the scan was complete, it wanted $. I might be a dumb a__ but I felt decieved once again. Anyway, here we are. thanx...deallover4

 

Welcome to MajorGeeks!

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis


When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)

• Bitdefender
• Panda Scan
• HijackThis​

 

abbiesue, I installed adaware se and when i tried to do an update as you instructed i got 'error retrieving update' when i clecked 'check for updates now'. as it stands, it is up, but not updated. then when i installed spybot s&d and tried to 'search for updates' i get a red circle with an X in it and it says "socket error #10057 - socket is not connected. then i downloaded counterspy and that took like 40 minutes and the second it came up it dissappeared just as fast and i have no idea where it is. thanx. deallover4

 

My apologies for the delay.

What Operating System are you running? Are you using a firewall? If so, have you granted the programs permission to access the net for updates?

Try downloading and installing the updates manually.

Spybot Latest Detection Update

Ad-aware SE referencefile SE1R97 13.03.2006