Spyware / Browser hijack problem

Running WinXP Home V.2002 SP2
Pentium 4 2.8 GHz
512 MB RAM
80 GB Hard Drive

Downloaded and installed all recommended software as instructed.
Reboot system in Safe Mode
Ran:
CCleaner
Malicious Software Removal Tool (none found)
SpyBot S&D (found 16 problems, fixed all but 2)
~HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\cmdService
~HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\cmdService
Windows Defender - full scan (found and fixed 3 problems)
Reboot system in Normal Mode (couldn't use keyboard in safe mode)
Ran:
BitDefender
Panda Active Scan
GetRunKey
ShowNew
HJT
Attached files are BDScan.txt, ActiveScan.txt and runkeys.txt, in this post. Next post will contain newfiles.txt and hijackthis.log

Requesting steps to take to remove remaining malware. Still getting popups and redirected pages in IE. Firefox doesn't fare much better, usually getting a timeout page. Had to reboot again just to get on to the MajorGeeks Forum. Any and all help with my request is very greatly appreciated. Thank you.

Chris W.

 

newfiles.txt and hijackthis.log files included.

 

Please follow the steps here and post the logs when complete along with a new HJT log, and new shownew log.

Virtumonde aka Trojan Vundo Removal

 

Results from running VundoFix.exe

Thanks for the followup,
Chris W.

 

OK That fixed some of it, lets fix the rest now!

Using add/remove programs which can be accessed from the control panel, uninstall the following:

Download and install Sun Java Runtime Environment 5.0 Update 9


Download

- Pocket KillBox

Extract to its own folder somewhere that you will be able to locate later.

IMPORTANT: You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

Do the above before continuing! Okay unplug your cable now.

Make sure you have rebooted in Normal Mode (do not open any other processes)



Run HijackThis. Click the 'Do a system scan only' button.


Once the scan has completed click Config

Click Misc Tools

Click Open Process Manager

Terminate the following processes by selecting them from the list and clicking Kill Process

Click back to return to the scan results.

Place a checkmark in the box next to the following lines:

Click on the 'Fix checked' button. Wait for HijackThis to finish; close HijackThis.



Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).
If Killbox does not reboot just reboot your PC yourself.



Now boot into SAFE MODE

Open Windows Explorer navigate to and DELETE the following: (Some of these may have already been deleted by Pocket Killbox)

NOTE: C:\Program Files\Common Files\M?crosoft\ will probably appear as C:\Program Files\Common Files\Microsoft\
If you have Windows XP delete the contents of C:\WINDOWS\Prefetch.


REBOOT to Normal Mode.

Let me know how things are running now

Post a fresh HijackThis log, a fresh newfiles log and a fresh activescan log.

 

Hi Matt,
Here's the results from round two. Panda Active Scan found some more items; did NOT receive the PendingFileRenameOperations prompt.

Thanks again,
Chris W.

 

All that activescan found were backups of files we have removed.

HOW IS YOUR SYSTEM RUNNING NOW?

 

Matt,

System running perfectly. Thanks again. You guys at the "We do this in our spare time" brigade rule. Have you met a malicious code that you cannot destroy? I don't think so. You should be wearing capes.

Chris W.

 

hmm capes! now theres an Idea lol

Your log is clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
3. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and enable System Restore to create a new clean Restore Point.
4. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!