Spyware is shutting down my work computer...Help, I am in sooo much trouble!

Discussion in 'Malware Help (A Specialist Will Reply)' started by misspriss, May 3, 2005.

  1. misspriss

    misspriss Private E-2

    :rolleyes:
    Someone please help, since Friday I have not been able to clear my work computer of spyware. No matter what program I use it finds the offenders but when it trys to delete the files, my computer shuts down and restarts. I also can not use my email...all settings are gone!


    Edit by chaslang: Unrequested inline log removed
     
    Last edited by a moderator: May 3, 2005
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please read the Announcement and the sticky threads and do not post HijackThis logs unless they are requested and then they must be posted as attachments. Please follow the steps below to the best of your ability. If you cannot run certain steps, due to your problem, just skip that step and continue. Make sure you tell us that when you come back. Make sure you install HijackThis as requested below.

    - Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus RemovalMake sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above you still have a problem:

    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).
     

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