spyware issues- logs attached

Discussion in 'Malware Help (A Specialist Will Reply)' started by shinytown, Dec 21, 2006.

  1. shinytown

    shinytown Private E-2

    Hello,
    I've had problems with pop-ups and the like for the past few days. I've followed the instructions in the "READ AND RUN ME FIRST" post, and the following logs are attached to this post and the next:
    -AVG log (did not use CounterSpy since AVG was already in use on PC)
    -BitDefender
    -PandaActiveScan
    -GetRunKey
    -ShowNew
    -HJTlog

    I'm very confused with the results of these scans. One program found "4 viruses"; none of these scans could fix the problems as the files were "embedded". I hope someone out there can help me- I'm absolutely clueless as to what action(s) to take next. :confused:

    Thanks in advance!
     

    Attached Files:

  2. shinytown

    shinytown Private E-2

    additional logs attached:
    -GetRunKey
    -ShowNew
    -HJT log



    thanks again!
     

    Attached Files:

  3. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    I apologize for the delay, we have been so busy here lately it's been hard to keep up, not to mention our real jobs.

    Please look in Add/Remove Programs for the following and uninstall them if found:

    AutoUpdate

    Now scan with HijackThis and check the boxes for the following entries:
    ( Make sure ALL browser windows are closed when you click FIX )

    O2 - BHO: (no name) - {0CB66BA8-5E1F-4963-93D1-E1D6B78FE9A2} - (no file)

    O16 - DPF: {2E28242B-A689-11D4-80F2-0040266CBB8D} (KXHCM10 Control) - http://70.154.39.64/kxhcm10.ocx

    O20 - AppInit_DLLs:

    Again, make sure ALL browser windows are closed when you click FIX.

    Now, Please boot into Safe Mode, be sure you have the Viewing of Hidden Files & Folders Enabled per the tutorial. Now, navigate to and DELETE the following if they should remain:

    C:\Program Files\AutoUpdate Delete this whole folder if it exist!

    C:\WINDOWS\system32\pmkhh.dll

    C:\WINDOWS\system32\tsuninst.exe

    Next, run CCleaner to clean up cookies and temp files.

    After you complete the above, REBOOT and proceed with the rest of this fix...

    Next Reset Web Settings & Default Security Settings

    To Reset Web Settings:
    Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

    If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK

    To Default Security Settings:
    Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites.

    Note for IE 7 users:
    Select Internet Options, then the Advanced Tab and then the Reset button under Reset Internet Explorer Settings.

    Finally, I would like you to flush your System Restore points. Please follow the instructions in the below:

    • Disable and Re-enable System Restore

    • Turn OFF System Restore to flush any bad Restore Points.

    • Then, follow the instructions at the bottom of the linked page to Re-enable the Restore Utility which will create a fresh restore point.
    After you complete the above reboot once more and then scan with HijackThis and attach the new log.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.
     

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