spyware on laptop

Just run BitDefender and Panda in any mode you can (ignore the popups for now). And complete step 6 of the READ ME which indicates that you must attach these two logs.

The follow step 7 of the READ ME to properly install and attach a HijackThis log.

If you really do have About:Blank, you should have followed the Special Removal procedures link in the READ ME. It gives you a this link to run: about:Blank and HSA Hijacker - Simplified Removal

 

Make sure viewing of hidden files is enabled (per the tutorial).

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {0899151F-E69F-1686-3512-49E8D49B547E} - C:\WINDOWS\iesk.dll (file missing)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: Class - {655CE2C0-7B49-6477-33DB-F9A8C682041A} - C:\WINDOWS\system32\cril.dll (file missing)
O2 - BHO: Class - {C0B51229-8BE1-750D-3E7B-7281518F3F79} - C:\WINDOWS\appor32.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [appgz.exe] C:\WINDOWS\appgz.exe
O4 - HKLM\..\Run: [msre.exe] C:\WINDOWS\system32\msre.exe
O4 - HKLM\..\Run: [ntwb.exe] C:\WINDOWS\system32\ntwb.exe
O4 - HKLM\..\Run: [appww.exe] C:\WINDOWS\appww.exe
O4 - HKLM\..\Run: [sdkmt.exe] C:\WINDOWS\sdkmt.exe

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete (if found):
C:\WINDOWS\iesk.dll
C:\WINDOWS\system32\cril.dll
C:\WINDOWS\appor32.dll
C:\WINDOWS\appgz.exe
C:\WINDOWS\system32\msre.exe
C:\WINDOWS\system32\ntwb.exe
C:\WINDOWS\appww.exe
C:\WINDOWS\sdkmt.exe
C:\WINDOWS\system32\d3zt.exe

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now we need to Reset Web Settings:
1) If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2) Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3) If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now reboot in normal mode and post a new HJT log. And tell us how things are working.

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

You're welcome!

Your log is clean. If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!