spyware problem

- Please try to run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal and provide as much detail as possible on any problems you have on running any of them. Also, if any of the scans do run indicated what problems, if any, were found. If you cannot run the online scanners in safe mode, try them in normal boot mode.

After doing ALL of the above you still have a problem:

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

 

You have two AV programs install. You must choose which one you wish to use and uninstall the other.

You did not install HijackThis as requested:

C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

You are running it directly from the ZIP which we requested you not do.

You have no major issues in your HJT log the could be causing problems with your password sites. However you can have HJT fix the below 3 lines.

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)


Have you tried a temporary disabling of your firewall before trying to go to the password sites? How are you connecting here if you cannot use password sites?

 

There are still no visible problems in your log. Have you tried running the scans from the Alternative Scans section of the READ ME FIRST?

Also did you try what I suggested and disable your firewall while trying to connect to the sites where you are having problems?

Also do this:

Now please download HOSTER and then follow the below steps.

• Unzip Hoster to a convenient folder such as C:\Hoster

• Run Hoster.exe, click Restore Original Hosts and then click OK.
• Click the X to exit the program.

Now tell me how things are working.

 

You problems may not be malware related.

Try getting your Windows updates from: Windows Update

I would also suggest trying another browser to see if it works. Try: Mozilla FireFox

You could also check your Active X settings. See this thread: How to Protect yourself from malware!

 

Is your OS legal? Do you have a valid Microsoft license key of your OWN?

If you are legal, check the below link out:

http://www.updatexp.com/0x800B0004.html

 

Try disabling your firewall when you go to Windows update and see if that helps.

Also turn off any popup, web filters etc.


Try to register these files by entering each of the below lines in a command prompt window. You open a command prompt by clicking Start, Run, and enter cmd and click OK.

REGSVR32 C:\WINDOWS\system32\wuapi.dll
REGSVR32 C:\WINDOWS\system32\wuaueng.dll
REGSVR32 C:\WINDOWS\system32\atl.dll
REGSVR32 C:\WINDOWS\system32\wucltui.dll
REGSVR32 C:\WINDOWS\system32\wups.dll


Also try removing the Windows Update ActiveX controls and re-install
http://support.microsoft.com/?kbid=319585

Also see this link: http://forum.aumha.org/viewtopic.php?p=52963

If these do not work, I would suggest posting this problem in the Software Forum because it does not appear to be a malware related issue.