Spyware problem

Re: Spyware Help

Please follow the steps below:

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis:

Downloading, Installing, and Running HijackThis

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Please read and follow instructions:

You did not follow the guidelines in the the above link. HJT is installed improperly and you had multiple browsers running.

You aslo should have read some of the other links in the READ ME. For example in step 6 where it says:

See the reference to Virtumundo aka WinFixer! Virtumundo is what you really have. You can use the procedure in the Special Removal Procedures thread or you can use the below:

These steps must be run exactly as specfied.

1) Download this Symantec Trojan.Vundo Removal Tool to a location where you can find it later
2) Make sure you do not run anything but what is specified. DO NOT OPEN any browsers during this process below so print or save these unstructions locally so you know what to do while offline.
3) Boot into safe mode and physically unplug your cable to the internet
4) Run the fixvundo.exe tool downloaded above and save the log
5) Immediately reboot in normal mode and run the fixvundo.exe tool again. Save the log.
6) Immediately reboot again into normal mode and now reconnect your cable to the internet.
7) Now run HJT and save a new log
8) Open a browser and come back here and post your logs from running fixvundo and also the new HJT log. Also tell me how these steps went. Any problems?