Spyware Problems-Hijack This Log Posted

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

- start by running the steps in the below link to remove the SmitFraud infection you have:
SpywareStrike, Smitfraud, SpySheriff, SpyAxe & PSGuard Removal

make sure you save the smitfiles.txt log and attach it later. Then continue with the below.

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis


When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)

• Bitdefender
• Panda Scan
• HijackThis
• Smitfiles.txt

.

 

Let's only talk about one computer. I assume we are working on yours from message number one.

Where is the smitfiles.txt log?

 

If your Bitdefender log was too big, you probably have to much stuff from either other applications quarantine folders or a bunch of stuff from System Restore. Compress the file into a ZIP file and attach that.

 

You need to empty your Norton NPROTECT folder which is full of garabage.

You should uninstall Viewpoint Manager & Viewpoint Toolbar unless you really use them (this was requested in step 0 of the READ ME). If you use them, you would be the first in 30,000 or more people to be using them.

You did not follow step 7 of the READ & RUN ME to install HJT properly. As a result, you installed it exactly where we request that it not be install.
C:\Documents and Settings\Great Commander Joey\My Documents\Unzipped\hijackthis\HijackThis.exe

You did not pay attention to step 3 of the READ ME either. Uninstall ALL but one AV.

Please correct this before continuing!

What version of Limewire are you running? Many of them contain malware?

I'm looking at your HJT log now?

 

Make sure viewing of hidden files is enabled (per the tutorial).

Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.
C:\Program Files\aoae\tuac.exe
C:\Documents and Settings\Great Commander Joey\Application Data\??curity\w?auclt.exe
C:\WINDOWS\TEMP\win170.tmp.exe
C:\WINDOWS\TEMP\win113.tmp.exe
C:\WINDOWS\TEMP\win170.tmp.exe
C:\WINDOWS\TEMP\win113.tmp.exe
C:\WINDOWS\TEMP\win170.tmp.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchURL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R3 - URLSearchHook: (no name) - {EC2B5C19-E985-E309-A3F8-E93BF6752991} - C:\WINDOWS\system32\lmcuorp.dll (file missing)
R3 - URLSearchHook: (no name) - {94DD0F4F-E280-B155-ACAD-ECCB59EF08C7} - C:\WINDOWS\system32\rsdo.dll
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {94DD0F4F-E280-B155-ACAD-ECCB59EF08C7} - C:\WINDOWS\system32\rsdo.dll
O4 - HKCU\..\Run: [Widp] "C:\Program Files\aoae\tuac.exe" -vt yax
O4 - HKCU\..\Run: [Mlere] C:\Documents and Settings\Great Commander Joey\Application Data\??curity\w?auclt.exe
O20 - Winlogon Notify: winxdl32 - C:\WINDOWS\SYSTEM32\winxdl32.dll

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\Program Files\aoae <--- the whole folder
C:\Documents and Settings\Great Commander Joey\Application Data\??curity\w?auclt.exe <--- I'm not sure exactly what the real folder name is but I would guess it says security. Delete the whole folder.
C:\WINDOWS\TEMP\win170.tmp.exe <--- it would be best to delete every file you can in this TEMP folder
C:\WINDOWS\TEMP\win113.tmp.exe
C:\WINDOWS\TEMP\win170.tmp.exe
C:\WINDOWS\TEMP\win113.tmp.exe
C:\WINDOWS\TEMP\win170.tmp.exe
C:\WINDOWS\system32\rsdo.dll
C:\WINDOWS\SYSTEM32\winxdl32.dll

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Make sure you tell me which files you find and do not find.

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now reboot in normal mode and post a new HJT log.

Make sure you tell me how things are working now.

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Run Limewire and check the version number?

You still have the Viewpoint stuff installed. Does that mean you really use it?

 

As I said before, delete all files in C:\WINDOWS\TEMP
Don't just look for any of the winxxx.tmp.exe files. You have the below in your log:

C:\WINDOWS\TEMP\win154.tmp.exe
C:\WINDOWS\TEMP\win159.tmp.exe
C:\WINDOWS\TEMP\win154.tmp.exe

 

Let's see if we can get that O20 line fixed. Start by downloading two tools we will need:

- Process Explorer

- Pocket KillBox

Extract them to there own folder somewhere that you will be able to locate them later. You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

Do the above before continuing! Okay unplug your cable now.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of winxdl32.dll once and then click the kill button. After you have killed all of the winxdl32.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Next double click on explorer.exe and again click once on each instance of winxdl32.dlland kill it.


Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O20 - Winlogon Notify: winxdl32 - C:\WINDOWS\SYSTEM32\winxdl32.dll


Copy the bold text below to notepad. Save it as fixme.reg to your desktop.
Be sure the "Save as" type is set to "all files"
Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox:
Choose Tools > Delete Temp Files and click OK.

Run Killbox.exe. Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note many of the file list below may not exist but we need to check for them anyway.

C:\WINDOWS\SYSTEM32\winxdl32.dll

If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.


After reboot post a new HJT log and tell me how the steps went.

 

Looks better, but you still have not answered message # 11?????

We have a little more clean up to do but first I need answers to questions.

 

Okay then attach a new HJT log from after removing Viewpoint so we can do a final inspection and cleanup!

 

Just have HJT fix the below line and verify that it remains gone:

O20 - Winlogon Notify: winxdl32 - winxdl32.dll (file missing)

Then you should be done! If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

Your welcome!

Please start a new thread for the other PC. Also make sure all steps of the READ ME are run and that you attach the logs from step 6 and step 7. Before running any of the tools, I would recommend emptying any Recycle Bin, Norton Nprotect folder (if any exist) and any quarantine folders first. This will keep logs smaller and scans will run a little faster too.