Spyware Problems, IE won't startup

Discussion in 'Malware Help (A Specialist Will Reply)' started by ruotal, Jan 13, 2007.

  1. ruotal

    ruotal Private E-2

    I've finally run into a stopping point. I've been throught processes for cleaning on this website, but now I am stuck as my IE won't open anymore. It won't open due to a missing a DLL file named msvcrl.dll, which from googling appears to be a trojan/spyware.

    I ran counterspy which did quite a clean up, and found the aformentioned trojan, but it couldn't delete as you can see in the log file. So, i deleted the file myself in Safe Mode. That's when IE stopped working.

    I have attached my logs from Counterspy, Bitdefender and Hijackthis. If someone could help me out, I would be extremely grateful.
     

    Attached Files:

  2. ruotal

    ruotal Private E-2

    BitDefender and HJT logs
     

    Attached Files:

  3. ruotal

    ruotal Private E-2

    Newfiles log, Runkey didn't have any results when I ran the batch file.
     

    Attached Files:

  4. Shadow_Puter_Dude

    Shadow_Puter_Dude MG Authorized Malware Fighter

    Post the GetRunKey log
     
  5. ruotal

    ruotal Private E-2

    I tried several times, but, when I ran the GetRunKey, nothing showed up in the log. The file was blank and wouldn't upload. I will try one more time. Thanks for looking into this.

    ***nope, didn't upload

    Side note, I ended up running SDFix, and then I had to uninstall McAfee. Everything seems to be running ok now, even IE, but I am going to run through the suggested cleaning process again just to make sure. Any insight as to why McAfee might have been the issue?
     
  6. Shadow_Puter_Dude

    Shadow_Puter_Dude MG Authorized Malware Fighter

    If the GetRunKey log is completely blank; then it is not installed properly. As in, you are most likely running it directly from the zip file.
     
  7. ruotal

    ruotal Private E-2

    I ran it again, once from the ZIP file and several times from my C: drive and I got the same results from both methods, a blank file.

    Thanks for checking in on my problem, and plan to run this cleaning process more often now, so hopefully I won't get this deep into trouble again. Everything seems to be kosher for now.
     
  8. Shadow_Puter_Dude

    Shadow_Puter_Dude MG Authorized Malware Fighter

    Unzip the file into it's own folder and run it. I need that log.

    ShowNew is not installed. Same deal.
     

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