Spyware Problems

I've tried to run the Read me steps in safe mode but I can't get the programs to run. I get an error message saying either that the program can't be run in safemode or that an extension is missing.

The computer is a Gateway with Celeron M processor 1.4ghz win xp.

 

Re: Can't run programs in safe mode

Run them in Normal Mode

 

Ran all the steps and Panda and ActiveScan are still picking up items that they cannot clean.

Gateway Celeron Windows XP

 

Also when I boot its asking me if i want to start recovery if so hit f11. Is this something I need to do? Its not my computer so I dont know(but wouldn't think) this is a normal boot procedure, also don't know which point the recovery would be.

 

There are remenants of Norton still on the system. Do you know which version of NIS or NAV was installed?

There are a couple of email attachments in OE that are infected, and a couple of infected Restore Points. Other thatn that there are no active viruses showing in the logs.

I don't think a restore is necessary.

 

The NIS is 2004 and the disc I believe came from Hungary, or at least the language running on the program is Hungarian(which makes for loads of fun).

I am going to convince the owner to let me get rid of NIS and Antivir and go with AVG. Or at least change the Antivir as it wants to scan all files at boot.

The main problem I'm having now which I'm not sure if its a "spyware" problem or a setup problem is that every application you wish to access you have to put in the primary password to start the app. This seems very redundant and I haven't been able to work around it yet.

Also how do I clean up the last remaining vestiges of the viruses you still saw? The last scan I ran was the Panda and it was showing 2 remaining items and BitDefender didn't seem to have cleaned everything either.

 

This Symantec article should help with the Removal of NIS 2004.

http://service1.symantec.com/SUPPOR...sf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

If you would like we can take a deeper look at teh system.

 

Removed the NIS and though all spyware seems to be removed I still have to put a password in to open/access each and every program. Don't know if you have any suggestions there (I also posted this problem up on the software forum to see if they are of any help).

 

Software is a good place for this, as I really don't think it's malware. If you would like you could post a new HijackThis, since it has been a while, and I can take another look.