Spyware removal help needed

Welcome to Majorgeeks!

Why is your Bitdefender log so big? Did you forget to empty quarantine folder as instructed in step 0? Did you change the default configuration of the scan so that it reports all files (even clean ones) being scanned? Or was there a lot of stuff in System Restore being found? Try compressing the file into a ZIP file and uploading the ZIP.

You also need to complete step 7 of the READ & RUN ME.

What malware problems are you actually having?

 

No you have not done step 7. You have not attach a HijackThis log yet.

Your Bitdefender log was not 1.51 Mb and it was also not created properly. You created a straight text file. You did not follow the directions in step 6. And you had not emptied your Quarantine folder. Look at the log yourself. The starting items are in C:\Program Files\Norton AntiVirus\Quarantine\ and then many others are just in System Restore.

 

No! Don't worry about it now.

I have some questions!

1) Are the below AdwareAlert and CA PestPatrol purchased products or free trials?

O4 - HKLM\..\Run: [AdwareAlert] C:\Program Files\AdwareAlert\AdwareAlert.exe -boot
O4 - HKLM\..\Run: [eTrustPPAP] "C:\WocXP\Spyware scanners\CA\eTrust Internet Security Suite\eTrust PestPatrol Anti-Spyware\PPActiveDetection.exe"

AdwareAlert had been on a rogue tool listing report and has now been delisted but it is still not very good. It should be uninstalled.

PestPatrol is good but if it is a free trial version, it is just wasting system resources since it cannot fix anything. So if free, uninstall it.

Make sure viewing of hidden files is enabled (per the tutorial).

Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.

C:\Documents and Settings\WocUser\My Documents\?ystem32\tracert.exe
C:\WINDOWS\DOBE~1\javaw.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [ReJf5vH] C:\WINDOWS\ugtgor.exe
O4 - HKCU\..\Run: [Kui] C:\Documents and Settings\WocUser\My Documents\?ystem32\tracert.exe
O4 - HKCU\..\Run: [Wnie] "C:\WINDOWS\DOBE~1\javaw.exe" -vt ndrv
O20 - Winlogon Notify: ShellCompatibility - C:\WINDOWS\system32\lvjq0915e.dll (file missing)
O20 - Winlogon Notify: winbfi32 - C:\WINDOWS\SYSTEM32\winbfi32.dll <--- this may come back and could require other steps to remove!


After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:

C:\Documents and Settings\WocUser\My Documents\?ystem32 <--- the whole folder
C:\WINDOWS\DOBE~1\javaw.exe
C:\WINDOWS\ugtgor.exe
C:\WINDOWS\SYSTEM32\winbfi32.dll

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now reboot in normal mode and post a new HJT log.

Make sure you tell me how things are working now.

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Please answer my questions!

 

They were in your previous HJT log. Please attach a new HJT log.

Is everything still working OK?

 

As I suspected, those programs are still loading at startup. Have HijackThis fix the below lines:

O4 - HKLM\..\Run: [AdwareAlert] C:\Program Files\AdwareAlert\AdwareAlert.exe -boot
O4 - HKLM\..\Run: [eTrustPPAP] "C:\WocXP\Spyware scanners\CA\eTrust Internet Security Suite\eTrust PestPatrol Anti-Spyware\PPActiveDetection.exe"

Then delete the below folders if they exist (you may need to reboot to safe mode to delete them):
C:\Program Files\AdwareAlert <--- the whole folder
C:\WocXP\Spyware scanners\CA <--- the whole folder

 

Spyware is still present because we are not finished yet. I needed to get those two other applications removed before continuing.

Okay let's finish your cleanup. Start by downloading two tools we will need:

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.
IMPORTANT: You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

Do the above before continuing! Okay unplug your cable now.

Also make sure your running in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of winbfi32.dll once and then click the kill button. After you have killed all of the winbfi32.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Next double click on explorer.exe and again click once on each instance of winbfi32.dll and kill it.

Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O20 - Winlogon Notify: winbfi32 - C:\WINDOWS\SYSTEM32\winbfi32.dll

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files". Once you have saved it double click it and allow it to add into the registry when prompted.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.


Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note many of the file list below may not exist but we need to check for them anyway.

C:\WINDOWS\SYSTEM32\winbfi32.dll


If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

Now attach a new HJT log and tell me how the steps went.

Also let me know if you are having any other malware problems.

 

Your log is clean. If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

Note: I don't recommend having both SpywareGuard and Windows Defender (or any other full realtime protection tool) running at the same time. This can be a waste of system resources and it can cause conflicts between the two. In addition, it can make like difficult for you since there could be duplicate warning messages from the applications. Personally I would just use Windows Defender which is a more recent and more frequently updated tool. It is also free like SpywareGuard.

 

You're welcome. Surf safely.