Spyware Removal Help

Hi

Your hijackthis log is run from this location C:\DOCUME~1\LAUREN~1\LOCALS~1\Temp\Temporary Directory 3 for hijackthis.zip\HijackThis.exe which is not the location we mention in the guide and also without the name change from hijackthis.exe to analyse.exe as newer malware has become smart and knows when the hijackthis.exe is run and hides itself from the scan, so is missed, also running from a temporary folder and zip file will result in any backups of things removed with hijackthis to be deleted in any steps to clear your temp folders, this is helpfull if somethings removed in error.

Also the logs from bitdefender online scan and GetRunKeys and ShowNew are needed.

The guide again.............

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • 
    [*]runkeys.txt - the log from GetRunKey.bat
    [*]newfiles.txt - the log from ShowNew.bat
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Per step 0 of the READ ME, you should uninstall Viewpoint Media Player. And while in Add/Remove programs also uninstall the below old versions of software.

J2SE Runtime Environment 5.0 Update 2
Mozilla Firefox (1.5)

Then install the current version of Sun Java from: Sun Java Runtime Environment

Then install the current version of FireFox from: Mozilla Firefox


Now to your malware! Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'. On the page that opens, scroll down to Network DDE DSMA ... then right click the entry, select 'Properties' and press 'Stop Service'. When it shows that it is stopped, next please set the 'Start-up Type' to 'Disabled'. Press 'OK' until you get back to Windows.

Next, run HJT, but instead of scanning, click on the "None of the above, just start the program" button at the bottom of the choices. At the lower right, click on the 'Config" button, and then the Misc tools' button ... select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

NetDDEdsma

If you receive any error messages just ignore them and continue.

Now exit HJT and reboot when it tells you it needs to.
After reboot, make sure viewing of hidden files is enabled (per the READ ME).

Now run Windows Explorer and delete the below (if found):
C:\Program Files\Viewpoint
C:\WINDOWS\svchost.exe <--- only delete svchost.exe if found in this folder. DO NOT deleted it from c:\windows\system32.

Now attach a new HJT log and tell me how things are working.

 

You must complete ALL of the directions whether the service is stopped or not. You still need to Disable the service and then delete the service as instructed. Please complete the steps and attach a new log. When you finish doing the steps properly the below O23 Service line should no longer appear in your HJT log.

O23 - Service: Network DDE DSMA (NetDDEdsma) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)