Spyware That Won't Go Away

Discussion in 'Malware Help (A Specialist Will Reply)' started by sking, Jan 15, 2006.

  1. sking

    sking Private E-2

    Hi-
    I'm new to this Forum and have found the information very helpful. Unfortunately, I am still coming up with Spyware on my computer when doing a Panda Active Scan after having followed all of the procedures. I followed all of the procedures in the READ & RUN ME FIRST Before Asking for Support post. After doing so (and still being infected), I thought I might have the Win32 Beovens virus, so followed the procedures in the Special Removal Procedures post for "SpywareStrike, Smitfraud, SpySheriff, SpyAxe & PSGuard Removal." Still no luck. I uninstalled an older version of Norton Antivirus and installed and ran AVG. I also followed the tutorial for Hijack This and "fixed" some of the lines in there that seemed suspicious. After doing all of this, a Panda ActiveScan detected Spyware (still) right away). Not sure what else to do. Attached is the ActiveScan report, the Bit Defender Scan report and the Hijack This log. Please let me know if there's something else I need to send...trying to follow all of the directions, but perhaps there's something I've overlooked. Thanks in advance for any help you can give me (and my poor computer).
    Thanks,
    Sue
     

    Attached Files:

    Last edited by a moderator: Jan 15, 2006
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to MGs!

    You should have attached the log from SmitRem as requested in the procedure.

    First start by emptying your Norton AntiVirus Quarantine folder.

    Also per the instructions in the READ ME, please do not use Spybot's Teatimer. At least not while trying to fix your PC and also you definitely should not use it if you already have both MS Antispyware and Ewido running. Only one of them should be used as a full time solution.

    To disable TeaTimer, run Spybot and click Mode and select Advanced Mode. Then click Tools and select Resident. Now in the right window pane, uncheck TeaTimer. Also while this is open, in the left column now select IE Tweaks and then in the right pane make sure all the Miscellaneous locks are unchecked.

    Now quit Spybot!

    Did you setup the below Proxy Server entry for some reason?

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 192.168.2.2:80
     
    Last edited: Jan 15, 2006
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    After working thru the steps in my previous message (and please answer the questions too) continue here.


    Please download DelDomains and unzip it to your desktop. Find the files from deldomains.zip on your Desktop and RightClick on the deldomains.inf file and select Install.

    Please note you will need to "Immunize" with Spybot again because deldomains will remove all of the sites Spybot adders. So Immunize now before continuing.


    Make sure viewing of hidden files is enabled (per the tutorial).

    Please run HijackThis and click on the "Open the Misc Tools Section" button on the open page. Then select "Open process manager" on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click "Kill process". Then click yes.
    C:\WINDOWS\system32\?ttrib.exe
    C:\Program Files\htwu\rrup.exe

    After killing all the above processes, click "Back".
    Then please click "Scan" and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchURL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
    R3 - URLSearchHook: (no name) - {8B1F87AB-3249-179D-69C2-60F3B7426FCE} - C:\WINDOWS\system32\iylfur.dll (file missing)
    O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1
    O4 - HKCU\..\Run: [Mganqfu] C:\WINDOWS\system32\?ttrib.exe
    O4 - HKCU\..\Run: [Osus] "C:\Program Files\htwu\rrup.exe" -vt mt
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

    The below O15 line should be gone from running DelDomains. This is a double check!
    O15 - Trusted Zone: *.awmguild.com
    O15 - Trusted Zone: http://*.billingnow.com
    O15 - Trusted Zone: http://*.reliablestats.com
    O15 - Trusted Zone: http://*.winantispyware.com
    O15 - Trusted Zone: http://*.winantivirus.com
    O15 - Trusted Zone: http://*.winantiviruspro.com
    O15 - Trusted Zone: http://*.winnanny.com
    O15 - Trusted Zone: http://*.winsoftware.com

    After clicking Fix, exit HJT.
    Boot into safe mode and use Windows Explorer to delete:
    C:\Program Files\htwu <--- the whole folder
    C:\PROGRAM FILES\SearchRelevant <--- the whole folder
    C:\PROGRAM FILES\WinAntiVirus Pro 2006 <--- the whole folder
    C:\WINDOWS\SYSTEM32\stlb2.xml
    C:\WINDOWS\system32\iylfur.dll
    C:\WINDOWS\system32\D0CE0C16B1.DLL
    C:\WINDOWS\system32\?ttrib.exe <--- DO NOT delete attrib.exe. The file to the left is not attrib.exe but it may look like it. Sort the folder by file names and you may see a second one that is not in alphabetical order. That should be the bad one. If not sure, don't do anything. Just tell me what you find.


    If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try
    again. Other wise open Task Manager and kill the process if running then delete the file.

    Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
    Now run Ccleaner (installed while running the READ ME FIRST).

    Now we need to Reset Web Settings:
    1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
    2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
    3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.
    Now reboot in normal mode and post a new HJT log. And tell us how things are working.

    Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.
     
    Last edited: Jan 15, 2006
  4. sking

    sking Private E-2

    Thanks for your quick response. Attached is the smitfiles.txt file that I forgot last time. I searched for the Norton AntiVirus quarantine folder, but was unable to find it. I did come up with Ad-Aware, ewido and Microsoft Anti Spyware quarantine folders...I wonder if when I uninstalled Norton and its components it deleted it as well?

    I also followed your instructions for disabling Teatimer.

    I do not remember setting up the proxy server for any reason...this is a hand me down computer from a relative, so perhaps he had set it up for something. Is the proxy server a problem? If so, how do I get rid of it? Any other advice?
    Thanks!
     

    Attached Files:

    Last edited by a moderator: Jan 15, 2006
  5. sking

    sking Private E-2

    Thanks for your second e-mail with instructions. I was able to follow all of the procedures. There were only 2 files that I could not find in Windows Explorer to delete. They were:

    C:\WINDOWS\system32\iylfur.dll
    C:\WINDOWS\system32\D0CE0C16B1.DLL

    I did a search and wasn't able to find them.

    Attached is my HJT log after following the processes. Let me know what you think!

    THANKS again for all of your help.
     

    Attached Files:

    Last edited by a moderator: Jan 15, 2006
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please do not use the Paper clip to change inline logs to inline links. That makes reading them more difficult as you have to log in to MGs again to read them. Just attach them. Notice what I did your first message. I'll be changing these last two in a minute also.

    You should not be searcing for the Norton AntiVirus quarantine folder. It should be an option someplace within the program to empty the quarantine.
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay you HJT log is clean. I also see it looks like you are using AVG instead of Norton now. You must have uninstalled it. According to BiDefender the Quarantine is here:

    C:\Program Files\Norton AntiVirus\Quarantine

    You should just delete the whole C:\Program Files\Norton AntiVirus folder.


    If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

    After that, you should work thru the below link:

    How to Protect yourself from malware!
     
  8. sking

    sking Private E-2

    Thanks for your help. I just ran Panda ActiveScan again and it says I still have some Spyware and Hijacking Tools on my machine. Attached is the log (hopefully I'm attaching it correctly this time). Thanks for any insight you can give me.
     

    Attached Files:

  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You do not really have malware problems. Just some residual stuff to clean and some to ignore.

    Delete the below folder (we deleted another earlier):
    C:\Documents and Settings\Tom Walther\Application Data\WinAntiVirus Pro 2006

    Ignore the cookie reports. You will always have cookies unless you never surf.

    SmitRem is something you install and thus is a false positive. Delete it if desired from your Desktop. You can dowload it again if ever needed and it is a better idea to always check to get the most current anyway.

    Searchcentrix can add a lot of registry key values so if you want to fix them you will have to search for them. See this link:

    http://vil.mcafeesecurity.com/vil/content/v_101217.htm

    What you probably have is a rather benign registry key being pointed out by Panda.

    Empty your Recycle Bin.
     
  10. sking

    sking Private E-2

    Just wanted to thank you so much for your help. The computer seems to be okay now and I've taken steps (from your link) to better protect it in the future. I really appreciate the time you spent helping me get through this. I feel so much cleaner!! :)
     
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome! Surf safely!
     

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