Spyware/Virus Problems

Hey, my computer has been sluggishly slow lately. I've tried to remove all that I could with the help of that sticky thread but it seems as if some are still there. I know that my computer is infected with viruses too. When I did a scan with my Norton Anti-Virus, it detected 61 viruses but couldn't remove or quarantine them either. What can I do about that? Any help?

 

Download this trial version of Ewido Security Suite

• Install ewido security suite
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will have a window come up. One of the buttons on the left is to Update. Click the Update button.and then Start the Update. The update will start and a progress bar will show the updates being installed.
• After it completes the update, click the Scanner button

Now exit Ewido. Now print the below instructions or save them locally because I want you do have no browsers opened and also have no connection to the internet (unplug your cable) while doing the below.

Okay, reboot into safe mode and follow the steps below. (If you have any problems at all trying to get into safe mode to complete these steps, just run them in normal boot mode and make sure you tell me when you come back.)

Open up Ewido and do the following:

• Click on Scanner
• Then click Settings
• Under What to Scan? Select Scan every file
• Then click OK
• Click on Complete System Scan and the scan will start.
• Let the program scan the machine

While the scan is in progress you will be prompted to clean files that are infected. Leave the defaults selections (to Remove and backup) and click OK. To save yourself some time, you can select Perform action with all infections and then click OK. With the option to scan every file, a lot of cookies will be removed.

Once the scan has completed, there will be a button located on the bottom of the screen named Save report

• Click Save report
• Save the report to your desktop or anyplace you will be able to find it to upload here.

Reboot into normal mode and reconnect to the internet.

Come back here and post the Ewido Scan Report along with a fresh HJT log.

 

Ok, I did everything that you said to do and here is the results. Also, when I restarted after I got some weird pop-ups saying that things were missing. During the scan it asked it I wanted to delete the whole archive but I said no.

Dang, I'm trying to upload my anti-virus report that you told me to do but it is too big (its like 530 kb) and I can only attach two files. Want me to email you the file since it's too big?

 

Download the following two files, create a folder on your desktop, call it TSC. Save these 2 files there!

Sysclean Package

Pattern.zip

Once you have these downloaded into the folder you just created, REBOOT INTO SAFE MODE!

Once in Safe Mode double click the file sysclean.com. When the system cleaner loads, click SCAN to start the scanner. After you complete the scan reboot and attach a fresh HJT log along with the log from the scan.

 

Ok, it just finished the scan. it took nearly 3.5 hours! But here's another question. How do I post the scan from that Sysclean program? There is no save report button and it won't let me copy or paste from it.

 

Did it find anything? Just attach a HJT log.

 

It said that it found 1 virus. Here is the log that you requested.

 

- Download, install and update Spy Sweeper Run it once while you are in normal boot mode.

- The boot in safe mode from and run SpySweeper one more time.

Now reboot in normal mode.

Save and attach the logs from both runs along with a fresh HJT log from normal mode.

 

Sorry I haven't posted the logs yet. I haven't had the time to run the scan but I will this weekend.

 

You need to run these scans and things in a timely manner because the infections can mutate over time, the more rebooting the more they can mutate.