Staggering mouse, potential trojan?

Discussion in 'Malware Help (A Specialist Will Reply)' started by RonArtest, Apr 1, 2008.

  1. RonArtest

    RonArtest Private E-2

    First off, Hello to everyone here at MajorGeeks, I'm a first time poster here.

    Enough with the pleasantries, now to lay down the goods.


    I bought a new PC about 3 months ago, it's an Acer laptop, and came with Windows Vista 32-bit pre-installed, as such I have no install disks (and never realised I should have created boot-disks.) Last week I downloaded and ran what was inevitabely a virus or trojan (long story of how and why, point is I'm now screwed) which has apparantly taken over my mouse. The system runs perfectly fine, same as usual - games work, videos run fine, it's just that the mouse appears to be 'lagging' accross the screen, as in, it moves about an inch at a time instead of fluently.

    I asked a somewhat computer-savvy friend of mine, he had me download all kinds of spyware/virus cleaning programs, none of which solved the problem. In the end he told me that I could have a trojan that is taking screenshots constantly and sending them to the hacker, although not being the most up to date guy myself I have only his word on whether or not it's true. I tried un-installing (deleting) the mouse drivers, and being on Vista they're immediately re-installed upon rebooting. This of course has not fixed the problem either.


    I hope from my severely un-techhy explanation somebody could give me a few pointers on any possible action I could take to save my PC, as I don't know how to re-install Windows without the CDs. If anymore information could be helpful please drop a post and I will try and respond to it immediately, as this is effectively my last shot at solving the problem myself, before I have to take it to the store and pay somebody to do it for me, and lose my beloved laptop for a couple of weeks :(
     
  2. RonArtest

    RonArtest Private E-2

    Here's an update!

    I think I have found what the trojan is called, AVG found 2 trojans, as follows:

    SHeur.BBVJ
    BHO.DKD

    I tried looking for anything through google but couldn't find anything at all.
     
  3. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Welcome to Majorgeeks!

    Try the below guide and do attach the logs as you may well still have this issue once you have completed the steps, but the logs will allow our malware experts to see any issues and they will post some manual tailored instructions to remove any malware found.

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

    READ & RUN ME FIRST. Malware Removal Guide
     
  4. RonArtest

    RonArtest Private E-2

    Thanks a lot Halo, I shall jump straight on it tonight once I get home and see how it turns out!
     

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